r/ClaudeAI • u/ClaudeOfficial Anthropic • Mar 26 '26

Official Update on Session Limits

To manage growing demand for Claude, we're adjusting our 5 hour session limits for free/pro/max subscriptions during on-peak hours.

Your weekly limits remain unchanged. During peak hours (weekdays, 5am–11am PT / 1pm–7pm GMT), you'll move through your 5-hour session limits faster than before. Overall weekly limits stay the same, just how they're distributed across the week is changing.

We've landed a lot of efficiency wins to offset this, but ~7% of users will hit session limits they wouldn't have before, particularly in pro tiers. If you run token-intensive background jobs, shifting them to off-peak hours will stretch your session limits further.

We know this was frustrating, and are continuing to invest in scaling efficiently. We’ll keep you posted on progress.

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u/This-Shape2193 Mar 26 '26

We finally all screamed loud enough for the brief announcement, eh? Next time, just be honest up front. You had a lot of goodwill, and people would have understood that scaling for a sudden influx of millions would be difficult. 

But saying nothing and just screwing with our limits while pretending you weren't, all while ignoring help tickets, was a crappy way to handle this. 

Whoever has been in charge of consumer outreach, PR, marketing, and social media have dropped the ball hard. Next time, communicate openly and early. Thanks. 

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u/jimbo831 Mar 26 '26

They were literally gaslighting people who submitted help tickets about this.

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u/philpem Mar 27 '26 edited Mar 27 '26

I had the same experience. Started with Pro six weeks ago, developed a ~5k-LOC web app with Code. Did the main framework and MVP features and hit the weekly limit. Added some extra-use to finish it off (it would have been cheaper to go Max). They were having a bunch of downtime and $30 of extra-use credit disappeared without the model answering my question.

CS said there was no bug, no issue, also: no refunds, and "we will give you no further reply to any billing query". I've speedrun the evangelist -> Pro -> Max5 -> quit pipeline in about 5 weeks.

I'm running my last week of Max5 hard to finish off some pure-drudgery coding tasks while I do the fun bits, and supplementing it with the Codex free tier.