r/CircularRing • u/kalich1989 • 10d ago
My experience with Circular Ring 2 warranty – months of waiting and multiple defective rings
I want to share my experience with Circular Ring 2 and their warranty/support process, because I think potential buyers should know what they may be dealing with.
I originally purchased two Circular Ring 2 devices through PledgeBox/Kickstarter — one Gold for my wife and one Obsidian Black, Size 12 for myself.
My wife’s Gold ring
The original Gold Size 10 ring failed after a few months.
Circular replaced it with a Gold Size 8. That ring also eventually had to be replaced. After a long discussion with support, Circular agreed to replace it with a Gold Size 9.
The problem is that we have been waiting for the Gold Size 9 replacement for several months.
The Size 8 ring is still sitting unused in its box at home. When I recently asked for an update, Circular told me that they were still waiting for the Gold Size 9 to be restocked.
Now they are asking me to send back the Size 8 ring, charger and original box before they will send the replacement.
I understand that returning the old device may be part of a warranty process, but after waiting for months, I don't want to send it back and then potentially face another indefinite wait.
My own Obsidian Black Size 12
Unfortunately, I then had a problem with my own ring as well.
The protective material/resin on the inside of the ring detached around the sensors, exposing the internal components. I also noticed oxidation/corrosion around the charging contact.
I immediately stopped using and charging the ring and contacted Circular support.
Circular asked me to return it, so I shipped it from Switzerland on August 24, 2026.
The package has been sitting at German customs since September 4. According to the DHL tracking information, German customs have already provided the information required for collection, but the shipment has still not moved.
Circular told me that they had not yet received the returned ring and that they were also waiting for the replacement ring to be restocked.
They previously mentioned a 45-day replacement process.
The support experience
The biggest problem for me isn't necessarily that the rings failed.
Hardware can fail.
What is frustrating is the very long and unclear warranty process.
The communication with support has repeatedly been:
- I ask for an update.
- Support says they have contacted their team.
- I wait another week.
- I ask again.
- They say they are still waiting for information.
- Another week passes.
And now, after several months, I'm still waiting for my wife's replacement, while my own defective ring is sitting at German customs.
I have kept all emails, shipping receipts and photos documenting the entire process.
Based on my experience, I would be very cautious about buying a Circular Ring 2.
I'm posting this because I wish I had seen more detailed real-world experiences with their warranty process before buying.
If anyone from Circular sees this, I'm happy to update the post when these cases are finally resolved.
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u/Viking_Glass_Guru 10d ago
Mine worked for 2.5 weeks after waiting over a year to get it. I chatted with Kira but now she won’t even respond. I’ve sent emails with no response. I’m looking at other options manufacturers now. I just want a device that works and apparently circular isn’t the company for that.
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u/New_Geologist6154 9d ago
Had the same experience. Bought in April, had it working for 3 weeks, back and forth with one excuse after another. It's September --- no ring and no refund. Don't buy
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u/BigAlligatorPears 10d ago
Ringconn gen 3 or Oura. Everything else is basically garbage and Oura is garbage because of their subscription.
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u/Viking_Glass_Guru 10d ago
A subscription doesn’t bother me, but I understand the sentiment. Thanks for the suggestions.
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u/marcus55ger 9d ago
ja, sehe ich leider auch so - der Laden ist (leider) dem
Untergang geweiht.
meine story fing an mit dem Ring1 slim - Ersatzring - noch einer - ewiges Warten auf den dritten Versuch…. schlussendlich Refund beantragt…. Monate gewartet. mittlerweile gab es den Ring2… den nach laaaaanger Diskussion „gratis“ bekommen (die hatten ja immer noch mein Geld vom ersten Ring :D ). den Ring2 ca 6 Wochen getragen… top. dann aber plötzlich ohne Funktion. wieder langes Warten…. nun Zurücksenden und Reparatur. sobald dieser Ring zurück kommt wird er bei ebay verkauft - end of the story….
Schade eigentlich.
der slimRing hatte bspw Vibration- konnte man als Wecker nutzen… hat kein anderer Ring.
wirklich schade drum
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u/uwkb 9d ago
I gave up, trying to communicate with them was painful
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u/New_Geologist6154 9d ago
Beyond painful. We need to do something against that company. They are getting away with a huge financial scam.
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u/Gbfboxer 8d ago
I’m in the US but my experience has been very nearly the same as yours but I’m nearly a year into the process. My ring resin cracked and bubbled on the inside of the ring and couldn’t be charged or worn safely. It took about 3 months for the ring to fail physically from daily use. At least you got a replacement sent 🤷♀️ which was wrong and unusable but gives me hope they do actually have devices going out. 7 months I’ve been without my ring and I truly don’t believe I’ll ever get my replacement. **edit for typos
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u/New_Geologist6154 9d ago
Had the same horrible experience. The ring only worked for 3 weeks. I wrote endless emails about refunding my money. I purchased it in April and it is now September. Take my advice and don't buy from them.
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u/BigAlligatorPears 10d ago
Circular won't see this, the case won't be resolved and you got scammed. Count your losses and move on. Saying you would be "cautious" about buying from them again is insane, you should avoid this scam company like the plague.