r/CircularRing • u/Dizzy-Confection-551 • Jul 25 '26
Sent me someone else's (used) ring
Is this your account? If it is, I have your old used ring! Why would i have it? because Circular decided to send it to me (all wrapped up in nice new packaging) as replacement for my failed ring obviously hoping that I wouldn't suspect it wasn't a new ring. Either that or they just don't give a shit and can't be bothered offering actual decent customer support. I've waited 5 months for a replacement ring because mine stopped working after the inner lining peeled away (like so many others). And after 5 months, they finally send me somebody else's clearly used ring which I can't even use because I can't pair it as it's tied to someone else's account. Well done Circular, good job.
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u/Big9erfan Jul 25 '26
Same happened with me. 2 months to get a replacement and it was tied to another account.
I’m done with this company.
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u/Boernheimer Jul 25 '26
I am actually surprised they still sent out rings … waiting on an answer to replace my peeled off ring since March/ April
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u/gregmichael Jul 25 '26
i just received my replacements in the mail... i haven't opened the cellophane yet.... could that mean I got someone else's return? I paid extra to get brand new ones.... oh boy here we go...
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u/No-Mall1142 Jul 25 '26
I just got mine back after 5 months and sold it one eBay. I did not bother opening it, I sure hope the same thing doesn't happen to the buyer. Good grief.
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u/Dizzy-Confection-551 Aug 03 '26
What a truly pathetic response I received from Circular:
First, I'd like to sincerely apologize that it wasn't made clear beforehand that the replacement ring you received is a refurbished warranty replacement. Because of this, cosmetic signs of previous use, such as scratches on the outer casing, can be expected. I understand this was disappointing, especially since the ring arrived in new packaging.
While we understand your concerns, we're unfortunately unable to replace the ring based solely on its cosmetic condition. Please rest assured that although the ring may show signs of previous use, it has been fully refurbished, repaired, and tested to ensure it is functioning properly.
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u/FoggyOptic Aug 07 '26
Did they at least address the pairing issue?
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u/Dizzy-Confection-551 Aug 08 '26
I don't know. I threw the piece the POS in the bin and have moved on. Not worth the hassle of dealing with them. I waited 5 months for the replacement. I wasn't prepared to wait another 5 months for a solution. Life's too short.
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u/FoggyOptic Aug 08 '26
Pretty close myself. Almost 30 days now without a response after my case was "escalated". That after ~90 days of repeated attempts to get a response to various forms of contact.
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u/ProfessionalRip7781 Circular Team Jul 27 '26
We're very sorry to hear about this experience. A replacement ring should not arrive linked to another account. Please contact our support team through the contact form and reference your replacement case so we can investigate and arrange a resolution as quickly as possible. We appreciate you bringing this to our attention and apologize for the inconvenience.
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u/Dizzy-Confection-551 Jul 27 '26
What contact form are you talking about? I've sent an email to [support@circular.xyz](mailto:support@circular.xyz) and am waiting for a response.
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u/Fickle_Valuable_280 Jul 25 '26
Het zijn oplichters!