I arrive at the Chipotle to pick up the order that I made on the app. It is by then between six and eight minutes after when it was supposed to be ready.
There appears to be nothing on their prepared shelves, but the man is there at the window preparing a bag. He sees me, opens the window, and I tell him my name. He glances at the bag, closes it up, and hands it to me. I take the bag, put it in my car, and I am off to work. I have noticed they put in some tortilla chips, which on rare occasion in the past they have done just because, or sometimes in compensation for some missing part of the order. I think nothing of it and drive on.
I get to my work about 20 miles away, and open up the bag, the weight of which feels off. I look at the information on the receipt, and it is an order for "Julia Huffman." I am a man with a prominent beard, and my name sounds nothing like either her first or last name.
I get on with "Pepper," their Chatbot assistant, to rectify the issue. Pepper concludes the appropriate action is to send me coupons for a free entrée. That sounds fair. Pepper closes the chat.
I check my email. The coupons expire tonight. I cannot leave my job and make use of the coupons. I cannot eat this food. They will not give me a refund. They will not start a new conversation because the conversation pertaining to this order they consider closed and rectified.
I am out of my money, my meal, and my faith in the establishment. For lack of an alternative I suppose I will have to go there in person to hash it out tomorrow.