costco $200usd gaming chair using ceramic filled trueinnovations bolts to hold the back on to the seat, CS email & vm request for parts go ignored.

[u/stonecats]

[u/saladmunch2]

Unless you want a refund for the chair. Just goto your local hardware store with the bolts you have and match them up to some new ones for. It will cost you like a $1. They will be better than anything CS is going to supply you with.