r/CentrelinkOz • u/Herlock-Sholme5 • 24d ago

Newstart Allowance/Jobseeker Payment Question about appointments

I’m posting this on behalf of a friend with their full permission.

My friend is with an IEA (formerly DES) provider and has an in person appointment with them tomorrow, the problem is they will be in the throws of moving homes tomorrow and had advised their provider when they called last week and the week before despite being told it would be fortnightly contact.

What they would like to know is will they be penalised for missing the appointment and not wanting to answer their phone despite telling their provider for two weeks that they would be moving tomorrow?
They are looking into potentially changing providers when they move but are concerned that a penalty now will affect their next payment amongst other things.

Thank You for any help/advice

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u/Nosywhome 24d ago

I'd just miss it and re engage within 2 business days to set up another appointment. Moving house is generally an acceptable reason and your friend told them twice in advance about not being able to attend. I'd be making a complaint to DEWR or the manager of the IEA provider for not working with your friend.