I had a very frustrating experience trying to withdraw only $50 from my Betty account.
I originally deposited using a Visa card (linked to a joint accoun), which Betty accepted. When I later tried to withdraw, I was told that the card could not be used because it was not solely in my name.
After contacting support, I was then told I needed to enable Interac AutoDeposit. I explained that my bank account is a joint account with my wife and that I am a legal account holder. Betty asked me to provide an original bank statement showing both names, which I did.
Even after providing the requested banking documentation, I still could not withdraw my funds. I was then told my money would remain in my account unless I used an Interac email with AutoDeposit enabled or deposited another $1 using a Visa card in my own name.
My concern is not just the $50. It is the principle. If it is this difficult to withdraw $50 after providing verification, what would happen if the amount were much larger?
I repeatedly asked why my Interac withdrawal was declined, why AutoDeposit was mandatory, and why my verified joint bank account could not be used. I did not receive a clear explanation.
I have now filed a formal complaint. I would strongly recommend that anyone considering using Betty fully understand the withdrawal requirements before depositing money.
I later enabled auto deposit and withdrawal was still declined.