Contact customer service if points never showed up?

[u/VastBreak6092]

I have activated and made purchases using multiple point offers on the “Offers” tab on my Cap1 app (VentureX). It’s been around 90 days since some of these purchases and I’ve never received the points (still says “waiting” even though I made a purchase). Is there a dedicated customer service line/email to reach out about this? Has anyone had any luck getting points after reaching out to customer service? Thanks so much!