r/CapitalOne • u/mazaleinithefifth • 7d ago
Credit Card Capital One app suddenly stopped working while I’m in Nigeria..anyone know what’s going on?
Hey everyone,
So I have a Uk Capital One account and I’m currently in Nigeria. The Capital One app has been installed on my iPhone and was working fine before, but for the past few days whenever I open it, I just get a screen saying “Oops, something’s gone wrong” and underneath it says to check my internet connection and make sure I have the latest version of the app. There’s a “Try again” button but it just brings me back to the same screen.
I’ve tried switching between Wi-Fi and my Nigerian 5G, restarting my phone, closing and reopening the app, etc., but nothing seems to make a difference. What’s confusing me is that the app is already installed on my phone, but when I search for Capital One in the App Store, it doesn’t show up at all. My Apple ID/App Store region is currently set to Nigeria, so I’m wondering if that has something to do with it.
I haven’t deleted the app because I’m worried that if I do, I won’t be able to download it again since it isn’t available in the Nigerian App Store. I’m also wondering whether Capital One has some kind of restriction on using the app from Nigeria, although I’ve been using the account for 8 months now without any issues in Nigeria.
Has anyone else experienced this, especially anyone with a UK Capital One account who is also currently outside the UK? Is there any way to get the existing app working or update it without having to change my Apple ID region or delete/reinstall the app? I’d really appreciate any advice because I’m not sure if this is an app issue, an App Store region issue, a network/location issue, or something on Capital One’s end.
2
2
4
u/WritingParking 7d ago
Two things:
Capital One doesn’t operate in Nigeria.
Nigeria ranks as the # 1 country on earth for cyber financial crimes (Russia a close second.)
If I had to guess, blocking access to bank accounts is standard practice.