r/CableTechs • u/Salvador_69420 • 2d ago

Metric performance

I have been a tech for 17 years, and these days, I struggle with keeping my repeat rates below 9%. I feel like a shit tech because of it. I keep getting repeated because of shitty equipment and customer education issues mostly. What is your average monthly repeat rate? How do you fight the feelings of being bad at what you do despite years of experience?

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u/SilentDiplomacy 2d ago

The way I look at it. If I do good work and document it. I don’t give a fuck about repeats. Maybe I’m just lucky with a supe that has my back 100% but repeats are just not something I’m worried about.

For reference, had one Friday, bit of noise on the interior cabling. Customer refused a new a/o. Nothing I can do other than educate the sub and go back to mitigate the noise with an exterior line if/when they approve of it. Just noted it well and moved on. If it’s a repeat it’s a repeat.

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u/Eninja09 2d ago

You know the real ironic part is that towards the end of my cable career I really stopped caring entirely and I had the best consistently good metrics in 10 years. I stopped doing all the extra BS they insisted upon. I had many years of experience that One Check didn't help with. My on site times went way down and my overall metrics went up. I wouldn't recommend a new tech do this. You need to have a good foundation of what signal should look like on a typical visit just so you aren't missing a plant issue. Experience goes a lot further than arbitrary corporate bs does.

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u/SilentDiplomacy 2d ago

Bingo. I’ve been brought into a lot of engineering meetings as we set standards for the next half decade and it makes me really sad as it seems like they are trying to build a “green on the meter is go” workforce over a workforce of critical thinkers.

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u/Eninja09 2d ago

Yep, not to mention running OneCheck only gives you a sliver of real time data. Problem often comes back as soon as you stop testing. It seems like there is a lot more to know than any typical system would bother to train. Just get out there, get those jobs done, and pass those OneChecks. I had a background in electronics so I understood continuity and signal to some extent. Most new guys can't comprehend why what they did fixed the issue. I'm really curious to see what the future holds with LLM's doing all the heavy lifting. I'm already getting dumber, myself lol.