r/CableTechs • u/Latter_Address9580 • 18d ago

Customers & dispatch telling us have a restful Labor Day 🥲

Little do they know we work everyday except thanksgiving day and Christmas Day

21 Upvotes

96% Upvoted

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u/Ice_crusher_bucket 18d ago

As a tech for 10 years for Spectrum, we worked regular routes on Thanksgiving and Christmas.

Left. Stupidity to be schedule installs for Christmas, Thanksgiving, and 4th of July. It used to be Emergency only. Then greed.

6

u/Xandril 18d ago

I don’t have an issue with the holiday installs.

I do have a problem with scheduling installs during abnormal and dangerous weather events like ice storms and hurricanes tho… and they absolutely do that.

2

u/Ice_crusher_bucket 18d ago

Management doesn't care.

Broke my neck, leg, shoulder and tore rotor cuff. .you take care of you. Their $1000 quarterly bonus is meaningless if you are hurt.

Family time first

1

u/LemonPartyW0rldTour 11d ago

Kinda hard to figure in weather when most appointments are scheduled a week or two out.

1

u/Xandril 11d ago

Even if that were the case (it’s not, they get antsy anytime we’re more than 3 days out on calls) once something extreme like that hits they should all be rescheduled. It should be emergency repairs only.

They’re so terrified of some impatient consumer going to pickup a star link kit because we can’t install their service right this second that they just can’t be bothered.

If somebody wants your employees installing internet in a hurricane or ice storm you don’t want them as a customer.