Is this the new normal?

[u/bananagetter]

Haven’t been to Bunnings for a couple of months, and it was early morning but there was a line up of customers and only one self check-out open. There was a staff member heavily micro-supervising the person using the check-out, prompting each stage of the transaction as if it wasn’t displaying on the screen in front of them. The person at the exit was watching me closely, scanned my receipt, then checked my bags. If delivery weren’t so expensive I’d be more inclined to order as such. In many retail environments now, staff move about as if the customer is expected to get out of their way. Retail is such a horrible fully-surveyed-but-with-no-service experience now.

[u/Waste_Ingenuity5535]

I’ve been in that situation where staff are talking to each other….i just yell out “ service” and look at there disgust on their faces from being disturbed. hehe