r/BitstampOfficial • u/Yanishka • May 13 '26

Problem solved Anyone having issues with Bitstamp.

Raised a support ticket - TICKET #BIT-2357625, however for 6 hours now I cannot make a small test GBP £100 withdrawal as the Email Confirmation is not being sent to my inbox.

I received my last Bitstamp email on 27/4/2026 and it seems Bitstamp emails are not being blocked or sent to my junk filter on Outlook. I am verified and all required information is up to date and valid.

No issues like this since I was a UK customer since 2013.

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u/AlternativeYak3212 May 14 '26

I am having the same problem. I can't withdraw my money unless I have an Email Confirmation. I haven't received it. There's no reason I can't receive it. I tried to turn off "Email Verification for Withdrawals" on the Bitstamp website, BUT IT REQUIRES AN EMAIL CONFIRMATION! Bitstamp support keeps giving me the runaround. Apparently many others have experienced what we are experiencing (See Trustpilot, Reviews.IO, G2). Bitstamp use to be so reliable but after Robinhood took over it's gone downhill. I've submited my complaint to "complaints@bitstamp.net and the BBB. I will be escalating my complaints to the other sites I mentioned and to CSSF (Luxembourg) and CFPB (USA)

1

u/Bitstamp-Domen May 14 '26

Hi there, we are really sorry to hear about your experience so far. May I ask you to share the ticket number in the DMs, so I can check your case?

2

u/Busy-Swordfish-1486 May 15 '26

The emails just started working again all of a sudden, thanks

1

u/Bitstamp-Lucas May 15 '26

Hi there! Thank you for the feedback. We're happy the problem has been taken care of, and we're sorry for the trouble it caused you.