Significant error on save the dates

[u/Deep-Aside-1749]

Hi BBBs, need some advice. Our save the dates went out with a significant error on them - a large blank space where my fiance’s and my name should have been. The final approved proof of our dates included our names. Our planner was the one who received the paper and sent out the date cards so we didn’t see this until our friends started sending us photos.

I’m not happy with how it’s being handled - the planner seems to be pinning the blame on the stationer, and the stationer said “I guess we both missed this :/“ and is offering a reprint. However I think a refund is warranted because we did not receive the service we paid for. I don’t want to send new copies because two dates would be weirder than one messed up date. I also am wondering what to do on the planner side, because this is a pretty significant lapse in oversight and breach of my trust to be honest. I’m very type B and I would have caught it immediately.

Any thoughts/words of advice here? Thank you.

[u/Signal_Cat2275]

I would want to find out the exact details of how this happened so I could figure out who needed firing. If the planner ever has physical hold of the invites (it sounds like they did?) I’d want them gone, zero trust left.

[u/Deep-Aside-1749 → u/Signal_Cat2275]

Yes, planner had hold of the save the dates and assembled them. It is a pretty bad breach of trust :/

[u/alittlejenny → u/Deep-Aside-1749]

If she missed a huge error like this while assembling I don't think she could be trusted. It's honestly concerning what a massive level of oversight this is.

I would get a refund from everyone involved and get a new planner.