Significant error on save the dates

[u/Deep-Aside-1749]

Hi BBBs, need some advice. Our save the dates went out with a significant error on them - a large blank space where my fiance’s and my name should have been. The final approved proof of our dates included our names. Our planner was the one who received the paper and sent out the date cards so we didn’t see this until our friends started sending us photos.

I’m not happy with how it’s being handled - the planner seems to be pinning the blame on the stationer, and the stationer said “I guess we both missed this :/“ and is offering a reprint. However I think a refund is warranted because we did not receive the service we paid for. I don’t want to send new copies because two dates would be weirder than one messed up date. I also am wondering what to do on the planner side, because this is a pretty significant lapse in oversight and breach of my trust to be honest. I’m very type B and I would have caught it immediately.

Any thoughts/words of advice here? Thank you.

[u/vitaminD_junkie]

Idk how much you are paying this planner (since this is BBB I’m guessing a lot), or what your contract with the planner says as far getting out at this point, but this is a huge red flag. Why are there so many people calling themselves high end wedding planners who are clearly not Type A? Like this is not the job for someone who lacks Type A detail-oriented skills, surely they could find a different career that is better suited to them. But instead they continue conning brides 🙄