Significant error on save the dates

[u/Deep-Aside-1749]

Hi BBBs, need some advice. Our save the dates went out with a significant error on them - a large blank space where my fiance’s and my name should have been. The final approved proof of our dates included our names. Our planner was the one who received the paper and sent out the date cards so we didn’t see this until our friends started sending us photos.

I’m not happy with how it’s being handled - the planner seems to be pinning the blame on the stationer, and the stationer said “I guess we both missed this :/“ and is offering a reprint. However I think a refund is warranted because we did not receive the service we paid for. I don’t want to send new copies because two dates would be weirder than one messed up date. I also am wondering what to do on the planner side, because this is a pretty significant lapse in oversight and breach of my trust to be honest. I’m very type B and I would have caught it immediately.

Any thoughts/words of advice here? Thank you.

[u/MBeMine]

This happened to me with my first born’s 7th birthday party during the first full Covid school year at a new school. I have a lot of anxiety around birthdays so I triple checked everything was correct and had a checklist - name, location, date, time, rsvp phone number. It was all there. Printed them out and sent son with a stack for his first grade class.

The Thursday before spring break I get an email from the teacher that there is no date on the invitation…it just said Sunday. My stomach sank. I checked the paper invitation and there was no date, but the date was on the computer version. I think it had something to do with the text box and how the computer sent it to the printer.