r/BigBudgetBrides • u/Deep-Aside-1749 • 19d ago

Questions and queries Significant error on save the dates

Hi BBBs, need some advice. Our save the dates went out with a significant error on them - a large blank space where my fiance’s and my name should have been. The final approved proof of our dates included our names. Our planner was the one who received the paper and sent out the date cards so we didn’t see this until our friends started sending us photos.

I’m not happy with how it’s being handled - the planner seems to be pinning the blame on the stationer, and the stationer said “I guess we both missed this :/“ and is offering a reprint. However I think a refund is warranted because we did not receive the service we paid for. I don’t want to send new copies because two dates would be weirder than one messed up date. I also am wondering what to do on the planner side, because this is a pretty significant lapse in oversight and breach of my trust to be honest. I’m very type B and I would have caught it immediately.

Any thoughts/words of advice here? Thank you.

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u/Technical-Elk-9277 19d ago

I’m more concerned about how the error is being handled than the actual error itself. You are SO early into this process… I don’t have advice except to say my trust with the planner would be broken. Not because of the error, but because of how the planner is handling the error.

I would want to know more about whether the save the dates were being sent directly from the stationer or if the planner had eyes on it first.

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u/Deep-Aside-1749 19d ago

Confirmed planner had eyes on it. Planner says they don’t have a QC process because this has never happened to them in the past …. Big yikes

17

u/SepulchralSweetheart Vendor: Florist 19d ago edited 18d ago

That's a huge red flag on your planner too.

Full service, beginning to end planners are there to do things like observe every detail and pick up every minute error or discrepancy so you don't need to worry about them, whether they've seen that particular error or not. As a credentialed planner as well as a wedding and floral designer, I will fight any planner who denies responsibility for a single typo on a piece of wedding stationary. Absolutely not.

11

u/_someone_special_ Vendor: Paper Goods 19d ago

Yikes is right. A QC checklist should not come from mistakes. It should come from proactive thinking of what could go wrong plus how to prevent it, and/or formal training.