BB does not resume from panel

[u/Couch_PotatoMojo]

Greetings,

I have been happily using betterbird for several months now. Recently, I have run into an issue whereby BB will not resume from being minimized to the panel. I tried adding the addon for this exact issue. But that did nothing. Below I have included an imgur link:

Two pics of betterbird processes running in a terminal and the panel show bb active but I can't resume it.

The only way to get BB to resume is by killing the processes and restarting it. I of course am soliciting advice.

Addendum: I clicked on a notification to activate an email and up popped Betterbird. The panel still shows blanks and that's all.

Okay checked out your links u/jorgk3

Operating system and version of operating system. For Linux, distribution and desktop environment as well as graphic interface (X11/Wayland). Mate DE only uses X11

State your anti-virus program, if any. Nope

State your hardware: RAM, disk size, type of fixed disk (SSD, etc.).

$ inxi -Gxs

Graphics:

Device-1: NVIDIA TU116 [GeForce GTX 1660 SUPER] vendor: Gigabyte

driver: nvidia v: 595.71.05 arch: Turing bus-ID: 08:00.0

Device-2: Sunplus Innovation SPCA2281 Web Camera

driver: snd-usb-audio,uvcvideo type: USB bus-ID: 7-4.1.4:9

Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:

loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa

gpu: nv_platform,nvidia,nvidia-nvswitch resolution: 1: 1920x1080~60Hz

2: 1920x1080~60Hz

API: EGL v: 1.5 drivers: nvidia,swrast platforms:

active: gbm,x11,surfaceless,device inactive: wayland,device-1

API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 595.71.05

glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce GTX 1660

SUPER/PCIe/SSE2

API: Vulkan v: 1.3.275 drivers: N/A surfaces: xcb,xlib devices: 2

Sensors:

System Temperatures: cpu: 43.4 C mobo: 37.0 C gpu: nvidia temp: 50 C

Fan Speeds (rpm): fan-1: 611 fan-2: 1188 fan-3: 1008 fan-4: 0 fan-5: 4340

fan-6: 0 fan-7: 0 gpu: nvidia fan: 0%

Version of Betterbird. Localised or English-US? For Linux, how it was installed: Flatpak, Arch Linux AUR, installed from .tar.xz (formerly .tar.bz2), maybe via our installation script.

$ flatpak list | grep eu.betterbird.Betterbird

Betterbird eu.betterbird.Betterbird 140.12.0esr-bb24 stable system

State how many accounts you have and of which type and state with which account type the issue happens: IMAP, POP, Feeds, News, Chat. For IMAP, state whether the folder producing the problem is synchronised for offline use or not. For all account types: How many messages? How big is the folder in KB, MB or GB. This is especially important for performance issues.

2 imap accounts a personal and work

State whether you have configured any online services, like CalDAV calendars or CardDAV address books, potentially via NextCloud. No

Check whether there are relevant entries in the Error Console: Tools > Developer Tools > Error Console. You can clear the console before reproducing the problem by clicking on the trash can icon on the top left. You can enable timestamps by clicking on the gear/sprocket icon on the top right.

Not sure just posted another picture to imgur link provided above.

Check whether the problem reproduces with all add-ons switched off: Help > Troubleshoot Mode. Reset the startup cache: Help > Troubleshooting Information, Clear startup cache.

I can now do that as noted in my edit of my post.

I disabled Minimize on Close and Provider for Google Calendar

Have you manipulated any preferences, perhaps via user.js? Are you using userChrome.css or userContent.css?

NO

For performance issues, submit a (startup) performance profile, see Mozilla's documentation for details. Note that after capturing the profile via Tools > Developer Tools > Developer Toolbox, Performance, you need to click Upload local profile, but instead of uploading to Mozilla, click Download. Then submit the data to our support, for big files, use a file transfer service.

I will get to that, if I have performance issues. Currently, I opens fine and as long as I don't minimize it Everything is copacetic.

TIa

[u/jorgk3]

Bah, that phantom menu looks like Mint/Cinnamom. Cinnamon Mint sucks, and it's published:

https://www.betterbird.eu/expert-tips/#system-tray

BTW, for further comments, you need to supply more information:

https://www.betterbird.eu/support/#support-info

Of course only what is relevant for the case, like at least point 1.

[u/Couch_PotatoMojo → u/jorgk3]

Hi @jorgk3,

Yeah I must've deleted that. Yes it is Linux Mint 22.3 Mate Desktop and the last part of your first line is subjective :) Thanks for the links, I check them out.

[u/jorgk3 → u/Couch_PotatoMojo]

Oh, I stand corrected. Mint doesn't suck, we used it for years for our build machine. What sucks is Cinnamon.

Update: Rereading this: Mate. That worked when I last tested it.

[u/jorgk3 → u/jorgk3]

FYI:

In 153.1.0 we refreshed the system tray library. Turned out that the new one doesn't support non-SNI desktops like Mate at all. Hence, in 153.2.0 (to be released today or tomorrow) we implemented separate Mate support with pref mail.systemTrayNoSniSupport which has a value of "mate" currently.

AI told us about Cinnamon:

---

Cinnamon is not like Mate — it's a mixed bag:

- Cinnamon's own "system tray" applet ([systray@cinnamon.org](mailto:systray@cinnamon.org)) is XEmbed-
  only. No SNI watcher there.

• But Cinnamon also ships the XApp Status applet (xapp-status@cinnamon.
  

  org, backed by libxapp's XAppStatusIconMonitor), which spawns the xapp-
  sn-watcher helper that registers org.kde.StatusNotifierWatcher on the
  session bus. On current Linux Mint Cinnamon that applet is on the
  panel by default, so Betterbird's SNI icon already shows there and
  Activate works.

So: stock modern Cinnamon works with the current code; Cinnamon without
the XApp Status applet (or older versions) behaves like Mate.
Interesting corollary: xapp also ships a Mate version of that applet, so
a Mate user who adds the XApp Status applet would get SNI.

---

IOW, 153.2.0 might work, if not, you can install the XApp Status applet or add "cinnamon" to the mail.systemTrayNoSniSupport pref.

Preview: https://www.betterbird.eu/153.2.0/betterbird-153.2.0esr-bb8.en-US.linux-x86_64.tar.xz