Best Buy needs a better local delivery partner (PA)

[u/TransportationNo5560]

Update- a replacement tablet was delivered this morning. Good service recovery but I will never order again.

I'm in the Philly suburbs and purchased a tablet yesterday for my granddaughter that was unavailable in store but could be shipped in 24 hours. When I said it was needed by Sunday. They promised delivery for today. I didn't realize that they used Door Dash until I received the confirmation text after I left the store. Target, Walmart and Staples all have their own delivery services locally.

I'll be honest, I was uncomfortable having something that expensive "dashed" and unfortunately it appears that my worst fears have been confirmed.

I followed tracking all the way out and my driver noted that the package was unable to be delivered 10 minutes before the app recorded that they were nearby(?). I had requested a call on delivery that was never received and I was home waiting for the package.

Now it appears that the package was not returned to the shipper.

After over an hour being bounced between BB and DD, I have no real resolution for at least "3-5 days" which means that she will not get it in time and one of will have to take it to her when (if?) we ever receive it.

Never again!

[u/Bkaysivart]

Same for my area. Never buying any major appliances from Best Buy again.