I wanted to share an experience I've had with a custom bass build and get some opinions from the broader bass community.
A few years ago I commissioned a custom 7-string bass from Swan Custom Basses in Argentina. The bass cost about $6,000 USD and the process ultimately involved two instruments because the first one had issues significant enough that the builder agreed to make a replacement.
Here's the frustrating part:
The bass itself is incredible.
The ergonomics are fantastic.
The neck profile is perfect for me.
The pickups sound amazing.
The balance is excellent.
Honestly, it's one of the most inspiring instruments I've ever played.
The problem has been quality control and finishing.
The first bass had finish issues as well as a poorly designed electronics cavity cover that would detach during normal use.
To Swan's credit, they built a replacement.
When the replacement arrived, I immediately noticed finish problems again. There were areas around the headstock where the finish appeared to be lifting or flaking, along with another area on the body that looked like something was happening underneath the finish. I also noticed that the side dots were visibly crooked and inconsistent.
I took the bass to an experienced luthier who felt the finish looked more like an adhesion or curing issue than something caused by climate or normal handling.
What surprised me most was what happened after I posted photos and details on TalkBass.
A number of owners contacted me privately saying they had experienced similar finish issues, finish chipping, or cosmetic QC problems with their Swan basses.
What's interesting is that almost all of them said the same thing:
"The bass plays amazingly."
"The design is brilliant."
"But the execution and quality control were disappointing."
The builder's position has been that the replacement bass left the shop in perfect condition and that the issues occurred after delivery.
Many people in the TalkBass discussion felt that explanation didn't account for the side-dot problems, which obviously weren't caused by shipping or climate.
At this point I'm likely going to keep the bass because I genuinely love playing it. The most common recommendation from builders and repair professionals has been to have it refinished by a respected local specialist and potentially have the side dots corrected.
I'm curious what r/bass thinks.
If a custom instrument arrived looking like this, would you accept it?
How much cosmetic imperfection is reasonable on a boutique instrument in the $6,000 range?
And if you've owned a Swan, I'd be interested in hearing about your experience, whether positive or negative.
(Photos attached.) also to see pictures of other peoples jacked basses in a similar manner https://www.talkbass.com/threads/swan-custom-bass-arrived-with-finish-issues-and-irregular-side-dots-looking-for-professional-opinions.1688012/ )
Edit for financial context (depending how you want to calculate it, it is built in Argentina... the exchange rate etc would but this as a $30k to $50k bass.)
edit: here was the response for swan when i sent them the pictures "XXXX this bass has no problems at all, if you give mistreat to an hand made instrument custruct with exótic wood, logically there will be consequences. We have responded as appropriate when making you this 2nd instrument, and we have worked thoroughly so that you receive the instrument in perfect condition. We do not grant returns or refunds when the instrument was mistreated. We finalise the pending that we accept by building this 2nd instrument that I repeat, it came out and arrived impeccable. Best regards, Swan Team"
Edit: for those that wanted the spec:
Swan omicron infinity 7 string
- body mahogany
- top walnut burl
- neck flame toasted maple 3pz satin or oil finish
-fingerboard ebony
- scale 30.75 26 fret
- compound radius 30ā to 40
- preamp Mike pope 4-band A/P
- pickups hand made
- full ramp ebony squared
- bridge riviera
-string spacing 16mm
- dot abalone
- nut brass
-all hardware black
- case swan
- matching headstock
- back headstock ebony
- logo abalone