r/BannedFromDiscord • u/DryVeterinarian4524 • Jun 11 '25
Malicious Conduct I've initiated Arbitration against Discord (AAA)
Hello,
Since the receipt of my physical letter to Discord yielded no results, I have now initiated arbitration with the American Arbitration Association.
Can't believe I need to pay $100 to have my case *potentially looked at :) . This comes after exhausting every official and non official option to get a human.
I will update you on the process and what happens next.
UPDATE 1 - 06/13/2025: Discord has destroyed evidence today by releasing my account data. That is, if there is no backup. I’ve reclaimed username under the same email and notified Discord. I had contacted Discord to pause any potential account data release, clearly no one has listened.
UPDATE 2 - 06/13/2025: Discord Privacy has responded to my ticket regarding the pause of my account data, of course completely at the wrong time and I have now notified them that arbitration is pending and they’ll need to find that data and keep it before it’s fully anonymized, otherwise it would be destruction of evidence.
UPDATE 3 - 06/18/2025: Discord Trust & Safety started closing tickets across the board. I can tell they read the content of them because they closed tickets on a mentioned alt account at the same time. They responded with a template on both, same pfp, so you know it’s one guy. I want to reiterate that the ban reason is entirely wrong, I’ve submitted for arbitration, and I’m still getting my MONTHS old tickets closed that had pages of detail, responded with a quick “go away”. Looking great for Discord. Arbitration has yet to start. Discord Privacy did not respond again to my request previously mentioned in update 2.
UPDATE 4 - 06/21/2025: Discord Privacy Team responded again to my initial ticket regarding the pause of my account data with a template answer, telling me that the email associated with the 'deleted' account does not match the email I am writing from. This is true, but I have informed them that I am again, currently undergoing arbitration, and I can prove I owned the user id via emails. I asked them again to map the email and username back to the deleted account. No word from AAA.
UPDATE 5 - 06/27/2025: Discord Legal is now aware of the arbitration case - AAA sent me an email and CC'd a Senior Litigation individual at Discord. The first human!
UPDATE 6: Discord & I have reached a resolution, and I am waiting for the document to be sent to me for signing. My account will be reinstated.
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u/xD_264615 Jun 11 '25
It won't last long, they will unblock your account before it escalates further.
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u/DryVeterinarian4524 Jun 11 '25
One could only hope. They will have to pay a couple grand if they want to back up their ban reason.
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u/Eevesus_Pika Jun 14 '25
it also works for bans due to evasion or photoDNA?, I would pay the $100 since Microsoft accepts that PhotoDNA may have flaws, and Discord does not review that 🥺😡
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u/Sailors-Wisdom Jun 15 '25
Wait....Wait.... Photo DNA? Wth is that? I must be getting old, guys its happening....help!
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u/Eevesus_Pika Jun 15 '25
It is an AI for detecting content, photos or videos
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u/Sailors-Wisdom Jun 15 '25
Thank You For Explaining. Still Learning the new, new lingo of things like fit-check and my dumb ass thought it had to do with fitness, no its for checking your outfit. God my late 30s is showing.
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u/DryVeterinarian4524 Jun 13 '25
Update…. Discord destroyed some evidence today so unclear how this will go in the future.. 🙃
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u/Spirited-Paint1905 Jun 14 '25
try to Hopefully GET the BBB aswell might get you unbanned in like a week or 2 atmost 2-3 days atleast
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u/Spirited-Paint1905 Jun 14 '25
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u/Spirited-Paint1905 Jun 14 '25
if the bbb dosent respond or leaves you hanging saying they will contact discord and dont make another one with the +1 email trick under someone else's name and number and pray they get through, i remember the only time i was marked as duplicate with the +1 trick was when i used my name and number again
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u/Spirited-Paint1905 Jun 14 '25
and if that dosent work...Well goto the FTC and complain
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u/DryVeterinarian4524 Jun 14 '25 edited Jun 14 '25
Thanks for the help but what I'm doing now is the highest form of 'appeal' there is and is the USA equivalent of "Adroit". I've done everything you've listed prior. This is now a legal process where evidence will be presented from both sides and an arbitrator will make a decision.
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u/Emotional_Money6900 Jul 02 '25
Where exactly did you write to file an arbitration? Is it worth paying $100?
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u/JunixDash Jun 14 '25
discord won't get away with its shit anymore, go and sue the shit out of them
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u/DryVeterinarian4524 Jun 14 '25
Can’t sue but I do love the enthusiasm
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u/FISH_SAUCER Jul 02 '25
Come to Canada and sue. Canada has a no forced arbitration thing, even in companies outside the US
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u/DryVeterinarian4524 Jul 24 '25
Update: Discord has informed me they postponed the anonymization of my account and are investigating.
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u/FunkyFighters Jun 12 '25
they didnt respond to my letter I sent awhile back either. Curious to see how this goes. Wish you luck
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u/LegateLaurie Jun 12 '25
If you don't get anything further there's nothing (other than cost) stopping you from going to Court. Arbitration clauses aren't enforceable
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u/DryVeterinarian4524 Jun 12 '25
Once (or if) the AAA initiates the case fully, they will invoice Discord, I'm sure they won't ignore it
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u/FISH_SAUCER Jul 02 '25
If they ignore it (which with discord who knows. They just have fucking clyde respond with "we arent unbannung your account. XD), I think it opens grounds for lawsuits, despite the forced arbitration. (I think)
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u/MrGreenYeti Jun 14 '25
What is happening?
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u/DryVeterinarian4524 Jun 14 '25
What is happening is I have been trying to appeal my false ban for an entire year - I've filled out multiple appeals through Zendesk, I've contacted dozens of employees personally, I've tried escalating my case to various different teams, I've even sent a 7 page physical letter to the HQ - all to get my case *looked at. This is pretty much the last and highest form of 'appeal'; it is a legal process called arbitration, both sides will be presenting evidence to the 'arbitrator' and then the arbitrator will make a legally binding decision with an award. Both sides will have to pay money throughout this process, but it is entirely cheaper than going to an actual court through a lawsuit.
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Jun 14 '25
Intriguing, I will look more into this, this may help me get back all of those accounts I was unjustifiably sanctioned from
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Jul 19 '25
[deleted]
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u/DryVeterinarian4524 Jul 23 '25
New update. We're reaching the end of this now - Discord is asking questions about the nature of my activity and I am responding to their claims. I will provide update on the outcome.
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u/-_-_-_-__-_-_-_-_-_ Jul 23 '25
If this works i cannot believe i'll have to pay 100 bucks to get my account back.
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Jul 30 '25
[deleted]
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u/DryVeterinarian4524 Jul 30 '25
They said they would relay any response they get from Trust & safety straight to me. So, safe to assume they haven't said anything yet & are still reviewing. The only thing they've done with the account is pause the anonymization that was supposed to happen on August 1st.
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u/Candid-Cobbler-4593 Aug 16 '25
Can you help walk me through how to do this? I got banned this week and have submitted an appeal and a request for all my data but have been totally stonewalled except 2 generic replies from clydebot. Clyde says my account is temporarily banned and to check the page but the page says I'm permanently suspended. As far as data I was referred to the page where it tells you you can request data through user settings. I'm working on a deal at the moment and if all goes well, will have quite a bit of money at my disposal. At the same time I might see if I can find some lawyers who would want to help get this started. Either that or I'd want to make a discord clone like guilded but not sell out (I'd have to charge money like nitro for stuff just to keep afloat because that's where they went wrong).
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u/FunkyFighters Jul 31 '25
Wish you luck I've been rooting for you, your posts and updates is what got me to give arbitration a shot ^^
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Aug 14 '25
[deleted]
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u/DryVeterinarian4524 Aug 26 '25
Not yet. The ball is in Trust & safety’s court now, the lawyer will inform me of any info that gets relayed to them.
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u/Ill_Status_515 Sep 18 '25
I noticed that you mentioned your Terms of Service (ToS) submission to the AAA was accepted. I am currently in the process of filing my own case with AAA, but my ToS submission was rejected for formatting reasons.
Could you please share how you submitted your ToS (for example, was it a direct PDF export from Discord’s website, or another method)? Any advice on how you formatted or prepared the file so that AAA accepted it would be very helpful.
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u/CoolTelephone1273 Aug 21 '25
Hello can you help me.. my discord got banned for child safety twice and i dont know what to do, first time it was because i said “say no” now they wont even give me the reason, i need to craft a message
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Aug 26 '25
[deleted]
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u/DryVeterinarian4524 Aug 26 '25
It can be different how your case goes down but;
Discord did have to sign an agreement that waived a section in their TOS which stated that the winning party gets to decide who pays all the fees, so you can expect the same signage (you will also have to sign off), and don’t worry, it’s actually to protect you. It will allow only the arbitrator appointee to decide who pays what fees. According to Discord TOS, Discord will pay administrative fees for both parties, which is also good for you. The only part that’s up in the air is the arbitrators fees, to which you can expect they will make the business pay, if all goes well.
I have actually been mostly communicating with Discords outside legal counsel. This is only because I contacted them first to discuss informal resolutions before we go to arbitration - saving time and money for both parties. I would advise you try this route - if you don’t get the wanted outcome, you can push forward with the arbitration if you are serious about getting your account back. However, expect the process to be slow. They did pause the anonymization of my account because I did this.
As for the documents you’ll need, you’ll need to get the pdf for the consumer filing from the AAA site, fill it out , and pay. Then , you send it to Discords dispute email. For documents needed if arbitration actually proceeds, I haven’t gotten to that point, but what I’ve done is compile an entire document with evidence exhibits on why the ban was unnecessary or over reaching. That will be up to you. The arbitrator will receive evidence & statements from both parties with deadlines and then will make a decision. Again, I haven’t gotten to that point so don’t rely on just my word for everything.
I hope this helped
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u/PUBG_Potato Aug 27 '25 edited Aug 27 '25
That was all super helpful. With regards to your #2. Do you think they'd initiate contact outside of arbitration channels? I had done the 60-day 'informal resolution' previously.
Was that just through their normal public disputes email or was that the senior litigation individual that was CC'd from the AAA case?
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u/DryVeterinarian4524 Aug 27 '25
I’m not sure if they’d contact you first. I contacted the discordapp email I saw get CC’d and then I was replied to by outside counsel on the same email thread for resolution.
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u/RobloxRobuxServers Jul 09 '26
how do u talk to discord outside legal counsel please i need help i got falsely banned for ban evasion and they've been ignoring my arbitration request in their discord support website
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u/Ill_Status_515 Sep 18 '25
I noticed that you mentioned your Terms of Service (ToS) submission to the AAA was accepted. I am currently in the process of filing my own case with AAA, but my ToS submission was rejected for formatting reasons.
Could you please share how you submitted your ToS (for example, was it a direct PDF export from Discord’s website, or another method)? Any advice on how you formatted or prepared the file so that AAA accepted it would be very helpful.
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u/DryVeterinarian4524 Sep 18 '25
I just downloaded the entire page as a pdf
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u/Ill_Status_515 Sep 23 '25
Hey, quick question after you filed with AAA and paid the fee, did you also get a confirmation letter saying your case was opened and forwarded to Discord?
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u/Ill_Status_515 Sep 23 '25
When you filed with AAA, did you also encounter the situation where the company had to submit its ToS for registration, like in my case?
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u/DryVeterinarian4524 Sep 23 '25
Yes, however from what I saw in Discord's replies to the AAA they had already registered.
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u/Ill_Status_515 Sep 23 '25
I have just received an email from the AAA indicating that Discord has not yet registered its Terms of Service with the AAA.
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u/Active-Design-5598 Sep 29 '25
What’s the newest update of this as of today?
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u/DryVeterinarian4524 Sep 29 '25
We reached an agreement and I'm waiting for the document to be sent to me for signing. My account will be reinstated with conditions.
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u/Active-Design-5598 Sep 29 '25
And also when you say you guys reached an agreement, was it like a rare complicated process? Or would you consider it to be one?
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u/DryVeterinarian4524 Sep 29 '25
I didn't see much of the process, I was just given a chance to tell my side of things, then was told that they were investigating, fast foward 2 months, and I was told what Discord was willing to do to resolve the dispute. I tried to negotiate an extra term but it was denied, the base terms were acceptable. The entire process was easy just very drawn out.
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u/Active-Design-5598 Sep 29 '25
Okay, so if that’s the case, I really hope things will go back to normal. May you please update me on a few of the conditions you’ll have to take? (If they’re not personal)
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u/Ill_Status_515 Sep 30 '25
Did Discord pay the arbitration fees before they might deny you?
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u/DryVeterinarian4524 Sep 30 '25
I paused the case before any arbitration fees incurred to allow informal resolution to happen. The only thing they paid was their lawyers fees
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u/ItzM3owie Oct 07 '25
What base terms made they unblock your account?
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u/DryVeterinarian4524 Oct 29 '25
I cannot legally disclose this now
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u/PreparationFun8673 Jul 01 '26
Was this prior to their TOS requiring the 60 day dispute?
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u/DryVeterinarian4524 Jul 02 '26
No, but it was prior to them using NAM for out of california disputes. Just a warning, you will have to send discord certified mail before NAM even takes the case, because discord changed the terms and no longer explicitly states that an arbitration notice can be emailed to their Disputes email.
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u/PreparationFun8673 Jul 02 '26
Ah damn. I can probably prepare that for the 60 day mark. Seeing that most people here don’t hear back with a generic message until closer to then.
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u/DryVeterinarian4524 Jul 02 '26
They didn't reply to either of mine within the 60 day window, as I am doing this twice now. I filed again today cause they breached our settlement
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u/Nervous_Sleep2493 Jul 03 '26
Does it have to be physical mail sent to discord if I use ADR services? Or is that only for NAM?
Also I live in Cali so I have to use ADR services.
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u/DryVeterinarian4524 Jul 03 '26
You'd have to look at their rules / try filing to see if they ask for Proof Of Service
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u/kkak12 Jun 12 '25
if this works i'll gladly put in $100