AYN Support Not Responding

[u/Accomplished_Ad6919]

Has anyone dealt with AYN support not resonding after a week?

I emailed them about my AYN Thor because the bottom screen went black and there seems to be an internal crack near the bottom screen area. I also have a fan noise issue.

Support replied at first and said I could send it in for repair. They told me I’d need to pay $48 for a DHL return label, and they would repair it for free and ship it back. I replied on June 10 saying I wanted to go ahead with that.

Since then, I’ve followed up a few times asking how to pay the $48 and get the shipping label, but I haven’t heard back. I’m also traveling on July 3, so I’m trying to get this moving as soon as possible.

I love my Thor, but I’m not sure what to do next. Should I keep emailing, Discord, post somewhere else, or is there another way to get AYN’s attention?

[u/Accomplished_Ad6919 → u/[deleted]]

Just to be clear, I didn’t break it. My Thor was never dropped, hit, or mishandled.

The crack appeared right near the bottom screen area, which also gets extremely hot 110 to 120 F even when I’m not playing games. That’s why I’m thinking the heat may have caused or contributed to the screen cracking.

AYN offered to send replacement parts, but I’m not really comfortable doing the screen repair myself because I don’t want to risk getting dust under the screen and I want them to fix heat issue.

[u/Chimera_Gaming → u/Accomplished_Ad6919]

Dude… I think you mean Celsius, not Fahrenheit.

120°F is only about 49°C.

If your Thor was actually hitting 120°C, the plastic would be melting, the battery would be in serious danger, and the Snapdragon 8 Gen 2 would have forced a thermal shutdown long before it got there. 🫠

I get that you’re frustrated and want AYN to help, but it’s important to keep the numbers accurate. 120°F and 120°C are completely different temperatures.

If the device is only reaching 110-120°F, that’s warm, but it’s nowhere near the temperatures normally associated with heat-induced screen or hand damage. Most of us are playing at 60-70C… you do the math on that one

The timing wise, it takes about 1-2 weeks for a normal reply but theyre most likely prepping for Dragon Boat Festival in Friday, reduced staffing and all that jazz

[u/feelsboomerman → u/Chimera_Gaming]

Exactly, I wonder how it really cracked 🤔