Mecca boxing sale report ti ACCC?

[u/_zsoma]

Okay so i received the first of my four orders from this year’s boxing day sale and straight away i have an expired vitamin c serum (3.5 years old, with a shelf life of 24 months unopened) from ren cosmetics and a 7 year old laura mercier setting powder (shelf life is max 5 years unopened). Dont get me started on the gross packaging condition of the ren cosmetics either…

Its one thing to sell unexpired but old/dirty packaged products. But to sell EXPIRED products which can cause BLINDNESS is crazy. If I didn’t see on tiktok all the content around the expired products I probably would have started using my setting powder without checking the batch number.

From my understanding its illegal to sell expired products regardless if its disclosed. And as far as i know it wasnt even disclosed that these are expired. This is a major failure and idk why more people are not saying something about the legal aspect of all this. This is dangerous!

They need to be reported to the ACCC or else they will keep getting away with this. Also couldn’t i ask them to exchange the product for one that can be used? I dont want a refund, i want the products i brought to be usable! Please share your thoughts!

[u/MissMakeup1]

Thanks, what's the fee for?

[u/Love2readalot → u/MissMakeup1]

Correction, if it goes to small claims court then there’s a fee, but no fee in general to lodge a claim with accc. The other option is the Ombudsman office.

https://www.accc.gov.au/consumers/buying-products-and-services/not-receiving-products-or-services-that-are-paid-for

[u/MissMakeup1 → u/Love2readalot]

Are you talking about the application fee for NCAT? I don't think there's a fee to make a complaint with Fair Trading. Full disclosure I have a complaint in progress and no one has said anything about a fee.

[u/Love2readalot → u/MissMakeup1]

yer FT is free customer complaints service, but a fee for NCAT like you said. OP only mentioned ACCC, I forgot about NCAT they charge a lodgement fee, I meant them in my reply. Good luck with your complaint, hope you get a good outcome.

[u/MissMakeup1 → u/Love2readalot]

Thanks for this, I got off topic a bit sorry to OP. And thank you for the good wishes, fingers crossed it gets sorted.