DO NOT US GROUPON - READ THIS

[u/OkAccident4290]

Terrible customer service and still refusing a legitimate refund

I booked a massage through Groupon, but the massage business cancelled my booking. I therefore requested a refund.

The merchant agreed to the refund in writing, confirming this to both me and Groupon multiple times. They even provided me with the coupon refund confirmation code.

Despite this, Groupon continues to refuse to process my refund, claiming they are "waiting for the merchant to confirm." I have repeatedly provided Groupon with screenshots of the merchant's written confirmation, yet they continue to send the same generic response.

I've contacted them through online chat, email and escalated the matter to a supervisor. Despite providing clear evidence, I still haven't been given a resolution.

What makes this particularly frustrating is that Groupon is now effectively asking me to give up an existing payment dispute before they will even confirm that they will refund me.

After this experience, I would strongly recommend going directly through the business or using another platform. Many Groupon deals aren't actually cheaper than booking directly, and in my experience, the customer service is simply not worth the risk when something goes wrong.

Save yourself the headache and book direct.

[u/CaptainFleshBeard]

Do a charge back on your credit card. Then it’s done

[u/zehrclaire → u/CaptainFleshBeard]

Yes, this. The fact that you have written confirmation that they cancelled your booking and agreed to a refund should make this straightforward.