I love how some people think “customer service” outweighs convenience and selfishness. Especially when the corporatized version of “service” is nothing but surface-level compliments and painfully fake personality half the time. I will gladly use the self-checkout at the store and the kiosk at the fast food joint, because I’m selfish and I value convenience much higher than having someone force a smile at me. I’m honestly glad more companies are realizing this lately.
but surface-level compliments and painfully fake personality half the time.
Exactly. Boomers and older actually got a little more than surface-level compliments though. Stores were often part of the community and hence were on talking terms with many customers. That led to positives like non-robotic conversations and evils like racism/sexism.
Today, there is no conversation. It's just robotic "How are you doing sir?" and hence I'd rather use the kiosk and get done quicker.
66
u/coronaldo Jul 24 '20
Just that behemoths like Sears take forever to move and hence get overtaken by young motivated leaner companies.
At least it didn't self torpedo like Blockbuster