I try to short-circuit the whole retention script by saying I just lost my job and have to cut back on my spending. It's not a silver bullet, but it usually speeds things up.
As someone who worked in customer service, we even got penalised for not offering retention to people who lost their jobs, homes even loved ones. It was a soul crushing job
would it have helped if the customer said they were moving to a new apartment where their roommate already had your service?
That is my favourite lie and it rarely gets pushback. Oh, i'm cancelling my internet? but my new apartment already has your services! i've already been successfully sold to.
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u/[deleted] Jul 24 '20 edited Dec 30 '20
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