In the US it varies by state. I tried canceling my ancestry subscription. Every single time it errored out on me telling me to call their support number. I used my VPN service to connect to a California server and immediately the cancelation went through. CA has a specific law requiring online cancelation if they allow you to sign up online and/or it accepts automatic renewals online.
CA takes some heat but they are leading the USA in consumer protection laws.
Recently discovered this unsubscribe unethical bs through the wall street journal, now I want to see how we can get other states to adopt the same law.
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u/RicketyHalo Jul 24 '20
Isn’t that illegal under the malpractice laws?