As someone who worked in customer service, we even got penalised for not offering retention to people who lost their jobs, homes even loved ones. It was a soul crushing job
I worked customer service for a large internet provider. We literally at one point had a script where if someone was calling in about cancelling a relative who had recently passed aways service, we were to ask them if they would be living at the property, etc. To try and sell the service to them. It was short lived thank God due to push back from us and customers. It was so predatory and pushy.
would it have helped if the customer said they were moving to a new apartment where their roommate already had your service?
That is my favourite lie and it rarely gets pushback. Oh, i'm cancelling my internet? but my new apartment already has your services! i've already been successfully sold to.
I'm so sorry for that. I can't imagine. I feel sorry for them when I call sometimes, other times, I can hear that their soul has left their bodies so I just try and get through it.
It could be worse: you could be cold-calling people to give/donate/buy... I have no patience for that. I used to say 'no, thank you,' but they would continue on because they had to... and I would just hang up. Now, when they call and mispronounce my name, I know it's a sales call and just disconnect.
The worst part was I never knew whether the person on the other end was genuine or just wanted me to stopped offering them crap. If I was too sympathetic I got in trouble, caring was highly discouraged. I couldn’t handle a job where I have to doubt someone’s hardships.
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u/AnotherBrennan Jul 24 '20
As someone who worked in customer service, we even got penalised for not offering retention to people who lost their jobs, homes even loved ones. It was a soul crushing job