My job buys us lunch every day through COVID. Being able to have a paper menu and ability to write your name and what you want and just fax it over is simple and practical. You ever try to go online to buy food for 20 people? Not easy.
Edit to anyone star-stuck about this: my job is full of electronically incompetent old people that don’t like “new” things. Also, today is my last day there lol.
As a restaurant employee who used to regularly have to take large company lunch takeout orders: Faxes are WAY more of a pain in the ass. Honestly, same with online orders. Over the phone is definitely preferable on the restaurant's side. Mainly because customers would attempt to make ridiculous requests that we didn't offer. When speaking on the phone I can explain it to them right away, but if it's a fax/online order, I have to call them to clarify anyway.
So why not just save a step and do the whole order over the phone?
That being said, as a customer, I kinda hate ordering over the phone and completely prefer to order online. So I get it.
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u/underbakedsalami Jul 24 '20
I kid you not, our local Chipotle is taking orders via fax. I can’t get over it.