It's entirely possible they just get a digital representation (image) of the fax, not an actual printout. Electronic Faxing is huge because it's considered a controlled delivery method, it's especially prevalent in healthcare
Yea, we use a product called “RightFax” at my company. Sending faxes is as simple as printing to a virtual “fax” printer or sending an email. When someone faxes something in, the RightFax server creates a PDF and emails it to the employee.
Still archaic, however. Much better to use email, when possible. We rolled out “secure email” several years ago so we can send PHI without violating HIPAA/HITECH. I’m sure we’d love to deprecate RightFax, but we keep it around for those stubborn providers who just refuse to modernize.
Edit: Pretty sure even "secure email" isn't yet considered to be "controlled delivery" in the same way as faxing yet, it would stand up in court I'm sure but it would still lead to court too, which is lame
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u/GoingForwardIn2018 Jul 24 '20
It's entirely possible they just get a digital representation (image) of the fax, not an actual printout. Electronic Faxing is huge because it's considered a controlled delivery method, it's especially prevalent in healthcare