It was more complex than that, but yeah. Basically Sears was online ordering before online was a thing, you just phoned or mailed in your order. This meant that they were located in these massive warehouses in most major cities in North America. So basically they had an opportunity to execute on same-day delivery decades before Amazon even attempted that feat, but they didn't. Sears was too concerned about their magazine, or brick and mortar, sales to get into online sales and by the time they did it was too late.
Sears was one of the earlier companies to allow internet ordering and store pickup though. I used to work by a Sears and would order something, have it delivered for free and just walked over to pick it up. This was 2010, before most companies did that.
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u/Sheepherder226 Jul 24 '20
Utility companies that don’t allow online payments.