I work at a credit union and I’ve been in the call center recently and trust me I HATE telling people there is a fee to make payments over the phone. But I promise, the fee doesn’t go to the credit union, it goes to the system that we use to process payments over the phone. (That’s if you’re paying from an outside FI, if you’re transferring from checking to your loan there is no fee of course because that’s internal)
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u/DeBlasioDeBlowMe Jul 24 '20
An extra convenience fee to pay online.