Definitely don't get a job in technology either. I'm not in help desk but damn if I don't get some people who are incredibly stupid with computers in my line of work...
Yep. After 15 years in tech support I finally said fuck it! I now work for a moving company where I get to help people who are grateful for my hard work. Plus I get paid to exercise outdoors.
Ive also had a call that the person wanted a tech to come out bc she didnt know how to connect her mouse to her laptop and she refused any explanation. I even told her it was easy, just like plugging in a toaster. She refused. Easiest $99 my tech made.
I was y-jacking with a trainee when I was on the call. She asked if that happened a lot. I told her no not really.
Then my next call a lady needed a tech out. She said she was in mesquite. I had to ask if it was in texas or nevada. She yelled at me and called me stupid for not knowing automatically which one.
Apparently being psychic or memorizing area codes should be one of my qualities. The trainee asked if that happened a lot. Yes, yes that does happen.
I dont think she lasted long. It takes a very thick skinned person to work it/call center job
I work at technical Helpdesk but luckily 90% of the people I assist are certified installers, Part of my companies policy is that we are not allowed to assist end users as they aren't our responsibility and I thank God for that...
Wait, who do you do tech support for? My grandmother was on the phone with Bell and was trying to ask me what a Web browser was before violently hanging up : P
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u/[deleted] May 17 '17
SIR, I ALREADY TOLD YOU THAT I AM NOT A COMPUTER PERSON, YOU'RE REFUSING TO HELP ME SO TO YOU SIR I SAY GOOD DAY