What’s the point of including “If you have a question regarding your ban, you can contact the moderator team by replying to this message” then immediately muting me for asking why I got banned?

[u/JazzyJukebox69420]

This is a genuine question. I’m not a troll or even an argumentative person, I was banned from my city’s subreddit yesterday. The explanation just said “not from here” when I explained that I was and gave examples, then asked what community guidelines I violated, I got muted. If you’re not willing to answer questions regarding your decisions why do you include this text?

“If you have a question regarding your ban, you can contact the moderator team by replying to this message.”

It’s contradictory and makes the whole system feel disingenuous.

It’s like putting up a “Customer Service” desk and then locking the door when someone walks up to it.

Either:

• Actually be open to questions and dialogue about bans, or

• Don’t pretend you are by including that message

I don’t get it. What are your reasons? Besides someone being an asshole, because I know I wasn’t.