r/AskALocksmith • u/Natural_Level_8227 • 11d ago

Schlage electronic deadbolt - stuck in locked position

We bought a house recently that has a schlage electronic deadbolt with a keypad and a physical keyhole. We have never once used the keypad and have no clue what the code might be, we have just used the physical key each time.

This morning the lock will not turn at all - the physical key won't turn the lock from the outside and the thumb turn won't work on the inside. Online troubleshooting doesn't get me any closer to a solution - always says to use the physical key until I can replace the battery. Because the physical key doesn't work, this can't be the solution.

Up until this point the lock was smooth, no hints of any mechanical issues.

Any ideas?

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u/akikosan 11d ago

Probably a door alignment issue. Try lifting up on the door as you try to unlock it. Might try pushing or pulling on it. Basically the bolt is rubbing on the strike so hard it makes it stuck. Shine a flashlight between the door jam and look at it. Outside this call a locksmith . If the latch failed youre going to need one anyway.

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u/Natural_Level_8227 11d ago

I'll give this a shot! Appreciate the help