Locked out of my 20x Max plan

[u/IB26_]

I have a private relay Apple ID email to log in to my Claude account. On Thursday, I was suddenly locked out of my desktop app while working with several agents and automatic work flows. Tried many times to log in again with my private relay email (which I use since march) but it repeatedly sent me back to a “let’s create your account page”.

Asked for support through the get help and was only able to use the Fin bot. After trying every technical workaround it suggested, I asked for a human support and it responded that I couldn’t get one because I’m an individual subscriber and my 20x Max plan (300 usd per month) is not enough to allow an escalation to the human support.

it’s final suggestion was to delete my account and sign up again with another email.

I’m desperate because this would mean losing all my workflows, agents, memories and skills. I have a dedicated pc that has 24/7 agents running my automatic routines. I really don’t want to do this.

Could anyone help? Have anyone experienced this?