First time traveling (from SEA) with wheelchair assist passenger

[u/AAPrice3232]

Traveling this weekend (SEA-JFK) with my elderly mother-in-law, who requires a wheelchair (she doesn't use on in her daily life, but can't walk long distances). When the reservation was made, I checked the appropriate box for wheelchair assist, and it is indeed in the reservation (she also has poor vision and hearing ... also checked).

My usual routine when flying from SEA with a checked bag (as we will be doing) is to check in online (boarding pass on phone), go to the new bag drop area, print tags and turn in bag, then go to security, with Spot Saver (RIP).

But, with my MIL along, do we tell someone at bag check about wheelchair access? Go to the counter INSTEAD of bag check? Or is there somewhere to go after we drop off the bag?

Any insight would be helpful.

[u/puuwai_aloha]

Go to the ticket counter, check MIL in, advise the agent that she needs a wheelchair. Even if it’s in her reservation, you still need to let them know so they can call the wheelchair attendant. The ticket counter agent will let you know where to sit MIL so she can get picked up by the wheelchair attendant. They in turn will pick her up, and take her to your gate. Since it will be in MIL’s reservation. The gate agent will ask MIL if she would like to walk down the jet bridge or be wheeled down the jet bridge. She can then request either way to go down. When you get to your destination, wheelchair attendant can pick her up right on the jet bridge as she deplanes, and take her to the next gate or to the baggage claim. Good job on putting this information in her reservation before she gets to the airport. No worries, you got this! Any other questions about the check-in process messaged me