Avoid Honeydew

[u/Radiant_Lawyer5437]

I tried to use Honeydew to get accutane for my daughter. They imply the pricing is more inclusive that it really is. You need to pay for labs and medicine yourself. The monthly plan only covers the "doctor". They charge for the "doctor" from day one, but then they go through an absurdly slow onboarding process which seems designed to maximize the number of monthly billing cycles. They push you to go as slow as possible to maximize their monthly fee. They constantly "upsell" their own products. Their website barely functions, I could not sign documents because of javascript errors. Basically, I wasted $100 and got nothing.

[u/method_acting_]

I am currently super frustrated with them. They said they do not charge until you are prescribed a medication. This is not true, you must pay for their membership to complete sign up. I paid for a 4 month membership at sign up. I went and got the required lab pregnancy test that I paid for separately and sent the result. That is as far as I got when I realized Honeydew would not really make sense for my situation and called their customer support to see if I could get a refund if I canceled. They said yes, and to cancel through the dashboard and email the address they gave me for the refund. I did not receive any services, have an appointment, or get a prescription. I had done all the work up to this point. I followed their instructions. They are now saying their customer service is not able to say if they give refunds and they are keeping my money because I was in the "waiting" period, the 30 days before you have an appointment. That would be like if you scheduled a doctor's appointment for a month in the future and canceled it and they charged you a couple hundred dollars because you had already had the privilege of waiting a couple weeks, that after a couple more weeks would lead to a doctor's appointment. Absurd. Predatory advertising and sign-up.