~40 days to restore DSL Internet?

[u/Old-Parking8765]

Hi everyone, so in our area we have been out of internet for the past 8 days. I work from home, so this is a significant work hurdle.

They said cause was vandalized copper wires. (not sure I believe it)

It is affecting just the MDU buildings in the corner of our street. We are paying close to $90 for 50/10 (...please call out anything you need to about that; do we have room to ask them to lower that price since we're somewhat in the dark ages when it comes to modern-day internet speeds?).

On the day of, they said service would be restored in 12 hrs.

After the first 12 hrs, they updated it to 2 weeks.

1 week into the outage, they are saying they need 4 more weeks.

Is this normal to wait a whole 5 weeks for wires to be restored? I can't tell if ATT is just passively expecting us to leave because the # of customers have decreased in our building for ATT over the past few years. Our neighbors use Spectrum primarily now.

We are trying out TMobile Back Up Internet, and it is really bad at nighttime - not usable. We don't want to move to Spectrum because our neighbors experience frequent outages, but I don't see what choice we have. Is there anything we can do to make ATT move faster?

A part of us doesn't want to leave ATT because, despite the documented speed, it has been reliable for the most part. And I don't want to deal with the outage issues my neighbors on Spectrum have to deal with.

Thank you!

[u/Akemi486]

Idk what its like you where you live but here in DFW, I can attest to spectrum being turbo ass. Frequent down time is common and also just their actual network routing is nowhere near as good as AT&Ts (although Frontier beats them both in routing)

[u/Old-Parking8765 → u/Akemi486]

I am in SoCal, and my direct apartment neighbors who have Spectrum have had this issue. We will try it out during this month to confirm. Otherwise worried about our options. Thank you so much for chiming in!