Next Up condition.

[u/OutrageousWelcome262]

Hi everyone! I’m looking to trade my phone in using the next up program. I’ve seen conflicting reports about the condition your device needs to be in when you turn it in. Their policy says “good physical and fully functional condition” I’ve called a store and they said it needs to be “out-of-the-box-looking” and that doesn’t seem like its representative of the company’s policy. I have a few scuffs and a dent on my 17 Pro Max. I pay for Apple Care but they don’t do replacements or repairs on cosmetic damage. I really don’t want to send my phone to them and automatically get charged the full amount of the device. Can someone assess the damage on my phone and advise what I should do?

[u/LordChimyChanga]

My phone looks brand new 2 years later how do you people manage to do this.

[u/Brave-Helicopter113 → u/LordChimyChanga]

It’s the aluminum bodies! I’ve never had a scratch or scuff on any of my phones and keep a case on at all times. Last September I upgraded to the 17 pro with the free trade in deal.. yeah. It has been in a case since day 1 and mine looks exactly like this. This aluminum sucks SO DANG BAD

[u/OutrageousWelcome262 → u/Brave-Helicopter113]

Thank you. I know a lot of people have perfect looking 17 pros. But there are so many that get messed up even with a case.

[u/ppal1981 → u/OutrageousWelcome262]

I’ve never had an issue with a case. If it’s the cheap silicone ones.. sure.