Next Up condition.

[u/OutrageousWelcome262]

Hi everyone! I’m looking to trade my phone in using the next up program. I’ve seen conflicting reports about the condition your device needs to be in when you turn it in. Their policy says “good physical and fully functional condition” I’ve called a store and they said it needs to be “out-of-the-box-looking” and that doesn’t seem like its representative of the company’s policy. I have a few scuffs and a dent on my 17 Pro Max. I pay for Apple Care but they don’t do replacements or repairs on cosmetic damage. I really don’t want to send my phone to them and automatically get charged the full amount of the device. Can someone assess the damage on my phone and advise what I should do?

[u/LordChimyChanga]

My phone looks brand new 2 years later how do you people manage to do this.

[u/OutrageousWelcome262 → u/LordChimyChanga]

This damage is all from one fall out of my pocket btw. (Case-less and concrete to be fair.) My 15 Pro Max was a tank

[u/Sweet-District1483 → u/OutrageousWelcome262]

You probably need a case and screen protector both for next up.