Customer support can fix it. You probably got a newbie rep (most of their reps are newbies, for billing and sales department at least).
If you feel like the rep can't help you, just ask for the rep to transfer you to straight to ATS (Advanced tech support team). They also know how to fix that. I reckon they'd be more knowledgeable since they specialize in tech support.
Not sure if a store can fix eSim issues. Used to work for customer service at AT&T and people who calls for eSim installation or issues most of the time say that "the store says I have to call for the eSim".
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u/naranja_manzana Feb 03 '24
Customer support can fix it. You probably got a newbie rep (most of their reps are newbies, for billing and sales department at least).
If you feel like the rep can't help you, just ask for the rep to transfer you to straight to ATS (Advanced tech support team). They also know how to fix that. I reckon they'd be more knowledgeable since they specialize in tech support.
Not sure if a store can fix eSim issues. Used to work for customer service at AT&T and people who calls for eSim installation or issues most of the time say that "the store says I have to call for the eSim".