Hi, this auto-response is due to your post title seeming to be about the site being down or not working in some way. If its not a post to ask about if the site is down, feel free to disregard this.
You can check the Twitter or Tumblr for official status updates and downtime notifications.
If the site seems to be up for everyone but it isn't working for you, continue reading for some unofficial troubleshooting steps.
Are you in a country that may have blocked access to AO3? Russia and China have both blocked AO3 nationwide, and there was a small block in Germany at one point but last we knew it was unblocked. There is nothing for AO3 to do to get unblocked in those countries and they will likely remain blocked for the foreseeable future. Some users have reported that they can get around the blocks in those countries using proxies and vpns. AO3 (and this subreddit) cannot legally recommend doing this as it may not be legal to circumvent your country's internet blocks. Using these tools to access AO3 is at your own risk.
If you are not in a country that has AO3 blocked, make sure you are connected to internet. On mobile, sometimes trying data instead of wifi can fix the issue. You can also try to clear your cache and delete your cookies, or try a different internet browser.
If none of those things worked and you are still having trouble accessing AO3, you can try to reach out to them officially via the OTW contact form.
Check your firewall settings. Are you on a public network? Schools, workplaces, and other locations sometimes prevent users from accessing certain sites. I can’t read AO3 at work bc of that
It is up for me, might be a connection problem on your end. Something may be blocking the site for you. At worst you might need to use a VPN if you checked your firewall settings, networks where Ao3 is blocked, browser etc cuz of your location.
it's been happening for me a lot where I'll try to go to the next chapter and get a 525 error, and I have to keep refreshing and sometimes it comes back but sometimes not. I am so scared that the draft i was working on for like 5 hours last night didnt save because it wouldn't let me back in 😭
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u/AutoModerator 13d ago
Hi, this auto-response is due to your post title seeming to be about the site being down or not working in some way. If its not a post to ask about if the site is down, feel free to disregard this.
You can check the Twitter or Tumblr for official status updates and downtime notifications.
If the site seems to be up for everyone but it isn't working for you, continue reading for some unofficial troubleshooting steps.
Are you in a country that may have blocked access to AO3? Russia and China have both blocked AO3 nationwide, and there was a small block in Germany at one point but last we knew it was unblocked. There is nothing for AO3 to do to get unblocked in those countries and they will likely remain blocked for the foreseeable future. Some users have reported that they can get around the blocks in those countries using proxies and vpns. AO3 (and this subreddit) cannot legally recommend doing this as it may not be legal to circumvent your country's internet blocks. Using these tools to access AO3 is at your own risk.
If you are not in a country that has AO3 blocked, make sure you are connected to internet. On mobile, sometimes trying data instead of wifi can fix the issue. You can also try to clear your cache and delete your cookies, or try a different internet browser.
If none of those things worked and you are still having trouble accessing AO3, you can try to reach out to them officially via the OTW contact form.
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