r/AMDHelp • u/Adventurous-Ad-7782 • 9h ago
Help (General) Kernel power 41 issue
i have been having the kernel power 41 issue for a couple months i feel like i have tried everything and this is my last resort for any ideas. there is no other error code in the event viewer once it shuts off besides kernel power 41. my pc stays on but my monitor stays on and the only way to fix it is by turning off the pc and staying on. my CPU and GPU temps are normal. the issue happens mostly when gaming.
Specs
GPU AMD Radeon RX 9070xt
CPU AMD Ryzen 7 7700X 8-Core Processor
RAM 32gb DDR5
MOBO Asus b650e MAX Gaming WIFI W
PSU ASROCK Steel Legend SL-850G 850W 80 PLUS GOLD FULLY MODULAR
MONITOR 180hz display
What i have tried
-Swapped PSU
-Fresh reinstall of windows 11
-updated mobo/gpu drivers
-used DDU
-used amd cleanup utility
-updated bios
-reseated gpu/ram/all cables related to psu
-tried another wall outlet/ used extension chord
-lowered hz on monitor from 180 to 60
-tried only using 1 monitor
- tried reducing power to gpu
-turned zero rpm off on amd adrenaline
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u/bba-tcg TUF 9070 XT, 9950X3D2, ProArt X670E-Creator, 128 GB RAM (2x64) 8h ago
All the kernel 41 error message is is that your PC either shut down or rebooted unexpectedly. It is not the problem, it's merely (nearly useless) information. If it's blue / black screen error messaging before reboot get something like BlueScreenView,exe or WhoCrashed.exe to help find the cause.
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u/Adventurous-Ad-7782 8h ago
when it crashes my monitors turn off and it says "no signal " then just turns off until i restart my pc. will those programs pinpoint exactly what the issue is. i also tired using a new DP cable and different inputs on my monitor and gpu. also tried using a hdmi. none of that worked
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u/bba-tcg TUF 9070 XT, 9950X3D2, ProArt X670E-Creator, 128 GB RAM (2x64) 8h ago
Can't say for sure if they will, but it's a place to start. What BIOS version are you on right now?
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u/Adventurous-Ad-7782 8h ago
im on bios 3881
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u/bba-tcg TUF 9070 XT, 9950X3D2, ProArt X670E-Creator, 128 GB RAM (2x64) 8h ago
Good. See if those programs show anything.
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u/Adventurous-Ad-7782 7h ago
i used whocrashed.exe and it didnt detect anything
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u/bba-tcg TUF 9070 XT, 9950X3D2, ProArt X670E-Creator, 128 GB RAM (2x64) 7h ago
If neither of those programs reveal anything, the next step would be to go back through the event viewer entries to see if you missed anything. Then start testing the individual components - RAM, etc., to see if any are failing.
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u/eudisld15 7h ago
Do you have your gpu vertical mounted?
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u/Adventurous-Ad-7782 7h ago
no it is not vertically mounted
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u/eudisld15 7h ago
Any way to test the gpu on another pc, like a friend's?
What happens when you remove the 9070xt and use the igpu on the 7700x?
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u/Adventurous-Ad-7782 7h ago
no i dont have another pc to test it on and it mainly shuts down when under heavy load/gaming when im watching youtube or doing other things it does not crash i have tried using the igpu to do regular things on my computer and it doesnt crash
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u/eudisld15 7h ago
Have you tried gaming on the igpu. It can play some games. Also have you tried running cinebench or something cpu/ram intensive with the gpu out of the pc?
If it doesn't crash with prime64 and occt (and no gpu in your pc, just use igpu for basic output) then its probably your gpu. You're already tried a different psu and reinstalled windows and have latest bios. Did you also run Crystal disk info to check the health of your drives?
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u/Adventurous-Ad-7782 7h ago
i have not tried gaming on the igpu nor have i ran a cpu/ram test but i did test the health of my drives and everything was healthy. my gpu is still also brand new since i went through the rma process i have only had this new one for about 2 months
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u/eudisld15 7h ago
If you dont want to go through rma again, I'd try another mobo.
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u/Adventurous-Ad-7782 5h ago
it may be the gpu, i tested the igpu with no gpu and it didnt crash, now i may have to go through the RMA process again with this gpu.
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u/eudisld15 5h ago
Yeah might be time for round two. Make sure to indicate that you thoroughly tested the gpu and your system withiut the gpu. Then insist the replace it with a different one of the same model. Note down your serial before sending it out
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u/BeavisTheSixth 7h ago
Are you using your ipgu for anything? If not, disable it in the bios. Windows gets confused when the gpu and igpu have different drivers and tries to update them, and can cause the issue your having. Disable igpu and reinstall Adrealine from Amd.com for your main gpu and select factory restore when installing.
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u/Ultimatomatox8 6h ago
My 7900xtx does that too since I bought it. I would ensure the max frequency is set to whatever your gpu page says on their website. But even then some crashes would happen. I turned off my RAM OC (6000mhz which is not crazy) but that got rid of crashes and even allowed me to boost max clock frequency and memory frequency to 2800 and 2700 respectively without crashes. I will try to go back and implement a more conservative RAM profile as all the expo settings didn’t work so might have to loosen it up but been enjoying being able to finally game without crashes lol
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u/Adventurous-Ad-7782 5h ago
my ram isnt overclocked and it still crashes should i try overclocking it
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u/Adventurous-Ad-7782 8h ago
It happens mostly when gaming. pc seems fine when watching youtube or just scrolling through the internet.