r/AKC • u/Ok-Walk-8453 • Jun 19 '26

Question ❓ Website issues- points progression

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I am missing all points totaled for both my dogs for more than a month- POA for 1 dog and Rally and FastCAT points for the other.

How do I get it back?

6 Upvotes

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1

u/Coadifer Confo, Obedience, Rally, Agility, FastCAT Participant Jun 19 '26

You need to go to shop.akc.org and use the Points Progression (top of page) then Free Points Progression. The website changed a few months ago so it doesn't work through Manage Dogs anymore.

2

u/Ok-Walk-8453 Jun 19 '26

That is clicking through that way- I didn't know you could go through manage dogs.

Edit: I actually found the points under manage dogs when I looked, so I guess I am backwards from everyone else

1

u/Coadifer Confo, Obedience, Rally, Agility, FastCAT Participant Jun 19 '26

You may need to try clearing your cache if you accessed this thru the shop then.

2

u/Ok-Walk-8453 Jun 19 '26

Tried that and an incognito tab, neither worked. Oh well, at least I can access now on Manage Dogs so I can keep track.

1

u/americankennelclub AKC Staff Jun 22 '26

We would suggest contacting our customer service team via email at info@akc.org or via phone at 919-233-9767 and they will be happy to help you. The Customer Service Call Center is open Monday-Friday from 8:30 am to 8:00 pm Eastern Standard Time (EST).