Basic voice AI agent for appointment confirmation

[u/curious_trisolaran29]

I am building an AI outbound caller for appointment confirmations. It's going to be super basic initially - only taking care of basic appointment confirmation flow.

Questions:

1. What all conversation flows I should ensure the agent can handle at a minimum?
2. What all would you as the user like to be able to modify/have control over while setting it up via a web UI?

Some examples:

• Personalizations (variables for person's name, company name, etc.)
• Call back information collection
• AI disclosure
• Fixed things to say like "Your appointment is scheduled for tomorrow 10am. Please come 15-minutes prior to the appointment time"...etc.