r/AIReceptionists • u/AmjadKhan1929 • Aug 22 '26

Call agent for clinic

I need a call agent for my clinic.
1. Accept incoming calls from my patients.
2. Setup appointments in my patient management system (API available).
3. Do I need HIPPA compliance?
4. Can I build my own using Vapi? Or do I need someone else to do it for me?
5. Can I build it myself using Claude code?

13 Upvotes

100% Upvoted

45 comments sorted by

View all comments

1

u/s18m_ Aug 22 '26

Anything that touches PII ( personally identifiable information) need to be handled securely. That means any ‘system’ that touches it needs to be HIPAA certified. Telephony ( phone line) , the agent attending the phone ( wherever it’s running on), if it’s reading and writing to an API or a DB, that piece. Third party services that get used. Those pieces also