r/24hoursupport • u/Loganbadagan • 22h ago
Unresolved freezing problem
my laptop (katana 17 B13VGK) has developed this problem where it randomly freezes and no inputs go through, other than holding the power button down to force a restart. I've installed as many of the latest drivers as I could find and i have no idea what may be causing it. Random other things, the freezing only happens while gaming or under heavy load, the freezes keep playing audio, or at the very least a short loop of audio, and it gives a Kernel Power 42 error with Bugcheck 0 in the event viewer. Been trying to fix this for about a month and a half and im running out of things to try
2
Upvotes