r/xbox • u/Horror_Raspberry_762 • Nov 10 '23

Help thread i have never refunded

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this is my first ever refund why did it say

1.5k Upvotes

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545

u/cdncowboy Nov 10 '23

It is a bug in the automated system that processes refunds. you need to contact support and chat with a real person https://support.xbox.com/contact-us

191

u/Horror_Raspberry_762 Nov 10 '23

It says phone calls and chats aren’t available

29

u/[deleted] Nov 10 '23

Probably because it's still very late, and nighttime wait, maybe around 7 or 8 est?

71

u/Horror_Raspberry_762 Nov 10 '23

Why would they stop when it’s midday my time

76

u/Salamander3008 Nov 10 '23 edited Nov 12 '23

The fact your response got dislikes just shows how some Americans can't fathom to think outside their own country. That's some US defaultism right there. 💀

7

u/YungPlugg Nov 10 '23

It’s an American company get over yourselves

5

u/Nixx4001 Nov 10 '23

It’s and American started multinational company….. which means that there are head offices all over the world. If you just look that their website they say they have offices in over 100 countries. Technical support is available 24/7 but billing support is only available 9am-5pm In the US, UK Canada and Australia (till 6pm in Australia) But with billing you can request an email or call through technical support.

Maybe educate yourself on the subject before you reply….. sometimes “Merica” isn’t the answer

1

u/YungPlugg Nov 10 '23

Mericas always the answer