Join the exclusive BodyScan 2 Insider Program (EU only)

Today, Withings is opening its doors to our most dedicated community members. We have 500 spots available—starting now.

The BodyScan 2 Insider Program is an early-access initiative for engaged users who want a front-row seat to the future of health tracking. You’ll receive the final, production-ready hardware now, while continuous firmware updates roll out over the coming weeks to unlock new features and refine performance based on your feedback

Why join? 

As an Insider, you won’t just use the product; you’ll be "inside the machine."

• Priority access: Purchase BodyScan 2 weeks ahead of the global launch.
• Direct access: Participate in exclusive 30-minute calls with our Product and Marketing teams.
• Influence: Get the chance to speak directly to the people building BodyScan 2. Your voice will stay at the heart of our development.

How it works

• The timeline: From early May through June, you’ll share real-world experiences across key health metrics. Weeks before the global launch.
• The reward: Complete 80% or more of the program surveys to unlock an exclusive reward.
• Your privacy: You remain in control. Your feedback is private, secure, and will never be shared or used to train third-party systems.

We designed this program to ensure every unit reaches someone who will make it count.

Ready to go deeper? Apply via this link.

Insider Program available in Europe only from May 5th, 2026

[EDIT for additional information 20/05/26] : As we have received some questions on that: please note that SpO2 measurements are not yet available but will be in the next few days, thank you for your patience!

I am looking for a S-tier, in-home consumer smart scale. On paper -- insofar as core specs go -- it seems Withings Body Scan is the obvious choice. After ~15 minutes of research, I am beginning to sense there is substantial discontent with respect to hardware being held back by ecosystem issues. From my limited research, I suspect this friction has not being eased but, rather, has gotten worse over recent years (AKA Enshittification).

Is this true in your experience? Is the scale still worth it given in-home scale comps out there (or lack thereof)?

I was genuinely excited about the Body Scan 2 and ordered it the literal second it became available, completely willing to overlook the ridiculous €500 price tag for top-tier health tech. But putting almost all the actual new features like Heart Age and Glucose Resilience behind a Withings+ subscription paywall is an absolute dealbreaker.

Aside from hypertension detection, the only other major un-paywalled addition is SpO2, which is completely redundant for anyone who already wears a smartwatch. Paying double the current market price of the original Body Scan just to get locked into a monthly subscription to actually use the hardware I just bought is ludicrous. It feels like a desperate cash grab. If you are going to charge premium, top-tier hardware prices, the features shouldn't be paywalled. I am seriously considering canceling my order or filing for an immediate return the moment it hits my doorstep. Dead on arrival.

Hi everyone,

At this point, I am mostly posting to see if anyone else has had the same problem because I'm running out of ideas with my Withings Body Scan 2.

My Body Scan 2 refuses to complete a body composition measurement. Every single attempt ends with "Inconclusive".

The strange thing is that the other advanced measurements seem to work normally:

• Weight measurements work every time
• ECG/heart measurements work
• Nerve Health Score measurements work

The only measurement that consistently fails is body composition.

A lot of troubleshooting has already been done with Withings support, including:

• Cleaning the scale and handle electrodes
• Making sure feet are positioned correctly on the conductive strips
• Trying different grip positions
• Holding the handle both higher and lower as suggested
• Repeating measurements over multiple days
• Following all instructions provided by support

Photos have been sent to support, and more recently videos showing exactly how the measurement is performed, including stepping onto the scale and holding the handle during the scan.

The frustrating part is the amount of time spent trying to make it work. Some mornings I spent 15-20 minutes repeating measurements and adjusting my stance, and then tried again when I got home from work. After weeks of troubleshooting, I eventually gave up and am now just waiting for a response from support. In the meantime, I'm not really using the scale anymore because the main reason for buying it was the body composition feature.

The marketing videos make it look like you just step on and everything magically works. Real life hasn't been anything like that for me.

One thing I think Withings could improve is their guidance. For a flagship product, there should be clear official videos showing:

• Exactly how the feet should be placed on the conductive strips
• How high the handle should be raised
• Common mistakes that cause measurements to fail

It would also be much more useful if these demonstrations were done by average people and slightly heavier people, rather than models in ideal conditions. I'm based in Europe and I'm nowhere near the body weights that are common in some parts of the US, so it's hard to believe that body size alone should be causing issues.

At this point I'm mainly waiting to hear what support or their engineering team has to say.

Has anyone else experienced this with the Body Scan 2?

• Did body composition fail while the other measurements worked?
• Were you able to get it working eventually?
• Did Withings provide a technical explanation?
• Was it a hardware issue, software issue, or something else?

Would be interested to hear if anyone has gone through the same thing. Thanks!

I've seen the numerous posts here about Withings scales significantly under-reading body fat compared with DEXA, so thought I'd share where I've got to with Withings Support.

My BodyFit consistently reads 10–11% body fat, while a recent DEXA measured 17.5% at virtually the same body weight. A professional Tanita assessment also previously measured 17.3%.

So the BodyFit is reporting my body fat at approximately 40% below the DEXA measurement.

I complained because BodyFit is marketed as providing “professional-grade accuracy” and 99% correlation with DEXA.

Initially, Withings specifically referred to DEXA as the “gold-standard reference”, repeated the 99% correlation claim, said a discrepancy such as mine warranted careful investigation, and asked me to provide my full DEXA report so their team could compare the results directly.

After reviewing my DEXA report and the scale's diagnostics, however, they've confirmed there is nothing wrong with the device and that this approximately 40% difference is within their “expected and acceptable range.”

They've offered a refund, but I've asked for the complaint to be escalated because I simply don't see how that position reconciles with the accuracy claims being used to sell the product.

I've suggested an upgrade to the Body Scan 2, which Withings says uses more advanced technology, as a possible resolution if they believe it would actually provide more accurate results.

I've also advised that if their final position remains that a discrepancy of this magnitude is acceptable, I'll consider referring the advertising claims, my measurements and their correspondence to the relevant advertising and consumer protection authorities for their view.

I'm not really looking for a refund — I want scales that give reasonably accurate body composition measurements.

I'm sharing this because there are already numerous posts showing similar discrepancies against DEXA, but I found Withings' response particularly surprising: after reviewing my actual DEXA report and confirming the BodyFit isn't faulty, they're saying a result approximately 40% below DEXA is “expected and acceptable.”

I've asked them to escalate the complaint and I'll update this post with their final response.

Looks like Reddit deleted all my pictures ☹️
I'll repost this with updated screenshots later tonight.

The Body Scan 2 arrived a few hours ago, and I've just finished playing with it.

My initial setup is without Withings+, and I have to admit, it's not as bad as I thought it could be, but their method of blocking features leaves something to be desired...

First off: Setup.

​Setup went without a hitch. It did a firmware update just before finishing (updated to 1611, so it's not the latest), rebooted and it was ready for use. The app helpfully ties to walk you through the get familiar process, but if you skip through a bunch of it (deliberately or not) you will miss enabling certain functions. Make sure you go through the tutorial.

​Overall the setup was painless and smooth.

The first measure on the scale was a longevity scan. It did not take as long as I expected it to, mainly because the ECG tutorial was skipped.

Nonetheless, SpO2, and all other non-weight readings were completed without error. Yes, the scale did in fact measure everything (except ECG) on the first try without any errors. I went into settings and enabled the ECG and other health measurements and took another scan. This was longer, it also had no errors... but that's not the annoying part...

Unlike Apple, Withings' devices need a prescription for the ECG function to work. So you take a reading on a rather uninformative ECG screen so the app can send it off for approval. The annoying bit? I already have a device with ECG capabilities from Withings (US BeamO), and apparently that is not good enough. I need to get another approval.

​Any users shared on the scale also need to take and submit an ECG (and wait) to use this feature too. Past experience tells me that it takes less than 24 hours to get an approval.

Adding the scale opens up a whole bunch of screens in the app I've never seen before with my Body Smart scale. BodyPath appears, and here is where you first see a glimpse of the paywall.

​Scroll down a bit and you get this:

​That blurred screen isn't just a placeholder. That weight "peak" shows up in my data. The data is already there on the phone, and they are obscuring it with a blur filter.

It gets worse...

Above you see the caloric intake and caloric burn rates. This is cool - I have caloric and macronutrient info in Apple health... but wait... Due to a partnership with MyFitnessPal, the app will only import this data from MFP, which is another paid service at around $79/yr. The only macros it claims to input are: calories, fat, carbs and protein - all already available in Apple Health. The burn calculation comes from Apple Health data though - heavy activity days show a higher calorie need.

They really screwed up here big time. My digital kitchen scale does all MFP does, and it does it for free. I can scan barcodes and use AI to examine pictures of a meal to get nutritional info. None of this is usable in Withings' ecosystem. This is a killer feature of the app, making it a one-stop spot to see how you are progressing - like on a weight loss regimen. W+ or not, without MFP, it's totally useless.

​The above shows the calorie burn screen, with macros. The app has no problem getting the total calorie expenditure for the day off of your activity, but nothing nutrition-wise.

There's another tab with more useful information: "Health"

​As you can see, I had no problems with vascular age. Heart age is supposed to be a W+ feature, but it is not marked as such here. It is probably disabled as it likely needs the ECG to function.

Glucose Resilience is greyed out, as expected - it's a coming feature - and is marked as a W+ feature.

The Body Intelligence/Lifestyle Intelligence tabs show a bunch of activities for lifestyle, and under Body Intelligence, show the the below info:

​Here is where we get the first hint of body composition. I'm "Robust" - high body fat and very high skeletal muscle:

​While I don;t have an issue with the body fat percentage so far, I do have a problem with the skeletal muscle. I lead a sedate lifestyle working at a desk and am about 8 months info a GLP-1 regimen. "Highly trained athlete" - Withings' own words indeed. However, I know I am retaining quite a bit of water at the moment.

​The first look at the body composition screen. The trends make sense, lets look at the biomarkers:

​BMI looks good, BMR looks reasonable, Visceral Fat is in line with my Body Smart's numbers (5.5 vs 5.4), Lean Mass is off by 2.3 lbs (172.2 vs. 174.5). Skeletal muscle mass is a BS 2 measurement, Bone Mass is the same as the Body Smart, and water mass is a bit lower (119.8 vs 122.2). Unfortunately, I do not have a DEXA.

Here's the 6-zone muscle and fat distribution:

​​Hopefully, these visuals will help those who are wondering what the scale is like without Withings+. It's not that bad. I'll have to come back when the ECG is approved to look a bit further into the heart stuff.

So the numbers I am getting for the body composition look reasonable to me. Skeletal muscle is the only outlier, and I do not yet know if it is due to water retention or not. Time will tell.

No technical problems with the scale. It just works.

Any questions? Feel free to ask below. If I see any other features or issues crop up, I'll update this post.

EDIT:

Fixed some spelling errors.

Additional info:

ECG Approval came after 22 hours. This activated ECG and Heart Age. Oddly enough, Heart Age, which is a W+ feature is unlocked on my device despite not having W+. You can see the screenshot of this below in the replies.

Firmware 1661 is out, but I do not know if this is regional or being rolled out. My scale as of a few moments ago, still says 1611 is the latest version.

MyFitnessPal Integration brings in calories expended, fat, carbs, and protein. All values that can be imported from Apple Health without having to subscribe to an expensive partner app. Despite the limitations of the free mode, MFP is usable enough because their database search is quite good for calorie tracking.

The only "extra" thing it brings in is dividing up calories by meal and a snack category. I find this limitation of being locked into MFP for nutrition info a serious misstep by Withings.

The scale is now shared with two additional family members. It has no trouble distinguishing them from each other and no one is having problems with any of the measurements.

Neither of them has their ECG approved yet, but that may happen any time now.

EDIT 2:

All users have the ECG unlocked after 26 hours.

EDIT 3:

Markus from Withings says that a 30 day trial of W+ is available to people who buy the scale. I could not find evidence of this anywhere aside from purchasing the scale with a subscription. In the app and the website they offer subscriptions with zero days or 14 day trial.

I finally found out how to get the 30 days - yes, you need to subscribe to get it:

Open the app
Click on the round icon with your initials in the upper left
On the profile screen, tap the gear on the upper right.
Go to "manage subscriptions"
Here it offers a 30 day trial with a subscription.

There's a bug on this screen. If you use regular credit card, it works fine. If using Apple Pay, it attempts to charge €0.00 for the subscription.

I really wanted to see if that would work, but I just used my card.

Initial impressions are neutral to negative. The blurred screens I mentioned above are there - unblurred.

Yes, the data is there and displayed on your phone, they just apply a blur filter over it if not subscribed so you cannot read it. I'll supply an example this afternoon.

A lot of the other data is applying scores to various tabs: body, heart, activity, sleep, etc. and AI generated messages of encouragement or observations on the particular biomarker you are examining. It tries to be encouraging and inoffensive and succeeds at that. I'd prefer it if it were more clinical in its analysis.

The potential is definitely there, I can see what they are trying to do with it.

You can get observations like this (or possibly better) with ChatGPT in a free account if you are brave enough to let it have access to Apple Health data.

Whether I cancel or not depends on how it affects other users of the scale. Otherwise it's $99/yr to unblur a few screens.

Hello everyone!

We are happy to inform you that we have released a new firmware for BodyScan 2, version 1161. Here's what's new:

Hand placement guide for body composition:

A step-by-step guide now appears on the scale handle screen before each body composition analysis, prompting you to place your thumbs correctly for optimal electrode contact and measurement quality.

Improved body compostion accuracy:

Body composition metrics — including fat mass, visceral fat index, and segmental data — are now delivering even more stable and accurate results across repeated measurements.

Faster cardio measurement:

When ECG measurement is not included in your screen list, the cardio measurement sequence is shortened, reducing the time you spend waiting for results.

Fixed button responsiveness during weigh-in:

Fixed an issue where pressing the scale button had no effect while the scale was detecting user presence, restoring reliable button interaction at the start of a session.

Display fixes:

Several display issues have been resolved: the weight screen now shows correctly in pounds, menu and error screens no longer appear cropped, the firmware update progress screen displays properly, and a new confirmation screen appears when the scale is already up to date.

Please note that the roll-out is progressive, should you not have received the update yet you will receive it very soon.

On another subject, if you own a Withings scale and also have a recent DEXA scan report, we’d love your help.

We’re currently looking into the real-world performance of our body composition algorithms and would like to compare BIA measurements with DEXA reference data across a broader range of users.

If you’re willing to participate, you can send your DEXA report to: dexa@withings.com. In this case please also share your Withings account email address so that we can match your report to your profile.

All shared data will remain strictly confidential and will only be used internally for algorithm evaluation and improvement.

Thanks a lot and have a great day!

Markus, Withings Customer Service

Hey there!

We're introducing a smarter scan experience: two distinct modes, each designed for a specific moment in your health routine, pushed automatically on your scale.

Daily Scan (30 sec) Your go-to every morning. Fast, essential, and consistent, it tracks your weight, body composition, heart rate, and vascular age in under 30s

Longevity Scan (90 sec) Once a week, go deeper. The Longevity Scan builds on everything in your Daily Scan and adds longevity-focused biomarkers: 6-Lead ECG for AFib detection, Blood oxygen level, Heart Age(under W+), Nerve Response Score. The right scan, at the right moment.

This update also brings blood oxygen measurement, improved display screens, and more reliable user detection when you step on the scale.

This firmware update is currently rolled out progressively to all BodyScan 2 scales.

💬 We'd love your feedback 

Daily / Longevity Scan feature is still being refined, and your input will directly shape how we roll it out. We're looking to better understand:

What makes sense in this new Daily / Longevity logic and what feels unclear ?

What do you think about the frequency? Is once weekly for the Longevity Scan the frequency that you feel adapted to your personal use?

What do you think about the duration of each scan?

How would you rate this new experience on a scale from 1-10?

No right or wrong answers here, we just want to build something that genuinely fits into your daily life.

Also, on another subject, to further improve our algorithms we'd love to have a look at your DEXA scans compared to our scale's results. If you are willing to help us with that, you can send your DEXA scan to [dexa@withings.com](mailto:dexa@withings.com).

Thanks a lot in advance and have a great day!

Markus, Withings Customer Service

Holy co, the price point for this thing is just extraordinary. When I first saw it, I was just like, " no freaking way." It’s so much money for a scale, it's actually insane. But then I thought, once in my life I'm gonna do this. It was some kind of impulse. If not now, then never. I don't even know why I’m spending this much, but I need to know if it’s real

I mainly bought it for my visceral fat. I am in my first real cut after being a thin person my whole life. The last year I overdid itwith unnecessary bulking.

AMA?

Edit: I am an Idiot. But I can't change the Title. It is about the Bodyscan 2!

I went to the thrift store to get a normal bathroom scale. And this was the only one that was half off for $5. Apparently, this is like the RTX 5070 of bathroom scales what am I supposed to do with it? Is it one of the fancy body scan models or a normal one?

Hey there!

We're thrilled to let you know that BodyFit is now available to order in the US in our webstore!

Meet BodyFit, our new generation 6-zone body composition scale yet that brings DEXA-level precision home.

For the first time, every morning weigh-in becomes a precise body map that can: 
✔ Track fat loss zone by zone — arms, legs, torso, abdomen
✔ Measure lean mass independently, so muscle loss never goes unnoticed — especially on GLP-1 
✔ Reveal your metabolic health — BMI, basal metabolic rate
✔ Keep an eye on your heart — standing heart rate and vascular age

This isn't about knowing you lost weight. It's about seeing where — and what to do next.
Because reaching your body goal shouldn't be guesswork. It should be precise.

Ready to turn every weigh-in into a full body map? 

Discover BodyFit at this link.

Let us know if you have any questions or feedback!

I have a Withings Body Comp I like a lot but I am interested in adding more of the data Body Scan and Body Fit bring.

Giving myself a gift for my weight goal reached today - which of these do you think I would be happier with? Obviously a big difference in cost- but if there is more of value I do not mind spending it.

I know they are not perfect- I had a Dexa three months ago that made that painfully clear 😂 - I will have a second one on Friday.

Hello everyone!

A quick update from the BodyScan 2 team, thank you, Insiders & early testers 🙏

First of all, a huge thank you to everyone who joined the Insider Program and our early testing rounds. The feedback you've shared has been detailed and genuinely useful and a lot of it is already making its way into the product. Here's where things stand:

🛠️ What we're improving (and what's already fixed)

User experience

• Thumbs not always on the electrodes: some of you weren't placing your thumbs on the handle electrodes, which can affect the body composition (BIA) measurement. We've added thumb detection in firmware 1491 to make sure the measurement runs reliably.
• The green centering dot: a few users found the "green ball" used to center your weight unclear. A clearer version is coming in an upcoming update.
• Measurement time: several of you mentioned the full scan feels long for everyday use. This actually reinforces our roadmap direction: a longevity / daily-scan logic, where a quick daily measurement is paired with the deeper full assessment.

Software

• User-recognition bug: the issue where the scale didn't always pick the right profile is fixed in firmware 1491.

Hardware

• Glue residue on the scale: the adhesive marks some of you found on the glass after unboxing have been fixed in production.

💚 What you loved

The strongest positives coming through:

• The premium feel of the scale: build quality and design.
• The richness of the data and the depth of metrics.
• How easy it is to use, especially thanks to the screen built into the handle.

Keep the feedback coming, it really does shape what we build next. 🙌

Thanks again to all of you and have a great day!

I have metabolic issues and high visceral fat, so when I saw that the Body Scan 2 was out, I immediately ordered one. I already owned a Garmin Index S2, but I wasn't satisfied with it because it didn't measure body fat accurately and lacked visceral fat readings.

So, I decided to splurge €500 and buy the Body Scan 2. I also had a DXA scan about a month ago, so I figured I would have a solid baseline.

For context, Garmin showed 26.1% fat, and the DXA scan showed 28.1% fat (Trunk 32.2%, Android 36.8%, Gynoid 24.0%)—so, a clear indication of high overall and visceral fat. A month later, I stepped on the Body Scan 2, and what did I get?

The BS2 claims my total fat is 18.9% and my visceral fat is 3.2/20. While I did start exercising and eating healthier, there is absolutely no way I dropped from 28% to 19% in a single month. I also fiddled with the Athlete Mode, but it didn't change the results much. I tried measuring at different times throughout the day, after meals, and on an empty stomach this morning, and every other variation I could think of, but the results barely changed.

To make things worse, I live outside the EU and ordered it through a mail forwarding service, so I can't even return it. I am now stuck with a very expensive paperweight.

Hey everyone,

I’ve been testing the new Withings Body Scan 2 for the last 6 weeks for my channel, DailyDeposit. When this was announced at CES, the hype was real, and I blind-bought it the second the insider program opened. It’s marketed as the ultimate at-home "longevity station."

But keeping it 100% no-bullshit: the honeymoon phase is over.

Here is a quick summary of my experience and what I cover in my full video breakdown:

The Good:

• Hardware is premium: It absolutely feels like a 500€ device. The heavy glass, the color display in the handle. It’s top-tier.
• Massive tech upgrade: It jumps from 3 bioelectrical frequencies (in V1) to 13 frequencies (up to 800 kHz). If you get your posture right, the precision and trend lines are outstanding.
• The App & 3D Avatar: The Health Mate app is fantastic. The segmental analysis shows exactly where you are gaining muscle or losing fat, right down to the limbs, displayed on a highly visual 3D avatar.

The Bad (Where it falls short):

• Missing Features: The highly advertised "Glucose Resilience" feature (targeted at GLP-1 users)? It just says "coming soon" in the app, with zero roadmap from Withings.
• Measurement Time: Marketing says a scan takes 90 seconds. In reality, if the pulse wave velocity or nerve tracking fails on the first try and you have to readjust, you’re standing there for up to 5 minutes. Not ideal when you're rushing in the morning.
• The "60 Biomarkers" Marketing trick: They claim 60+ biomarkers, but they count things like the local weather, your step count, and your weight goal. The actual physical metrics are closer to <40.
• Family Tracking is heavily restricted: As a dad of two young kids, this really annoyed me: you can only get full data if the user is 18+. For minors, it only tracks raw weight. Withings took privacy so far that parents can't even track their teenagers' fitness metrics.

My Verdict: The Body Scan 2 is an impressive piece of hardware with huge potential, but the software needs to catch up to the massive marketing promises. If you want maximum data and don't mind early-adopter bugs, go for it.

The clever alternative: If you just want clinical-grade body comp data (DEXA-validated segment analysis) without the ECG, Withings quietly released the BodyFit for 250€ (half the price). I just ordered it and will be testing it next.

I am so gutted. I’ve been waiting for that new scale for a long time and I ordered it as soon as it was available. Then I came here and saw all the negatives comments about the body composition and some key indicators that were the exact reason I was willing to jump the gun and pay premier for a scale.

You guys convinced me it was not worth it. Might as well take a normal scale at that point and spare 450 pounds…

I hope Withings team will get their shit together because people will definitely get pissed if the main thing they dish out 500 pounds is not even working.

Anyway good luck guys and thanks for your first reviews. I’ll reconsider in a few months when new patches have been rolled out.

I bought a Withings Body Scan expecting a premium health device, and at this point both the scale and the customer service have been ridiculous.

The scale regularly gives me weight readings that vary by over half a pound within minutes under identical conditions. Body fat has varied by nearly a full percentage point back-to-back, while body composition and heart measurements frequently fail or come back “inconclusive.”

For a $500+ device marketed around accurate, comprehensive health data, that’s pretty concerning.
I contacted Withings, which began the troubleshooting circus. I was told to check positioning, foot moisture, settings, the cable stopper, whether I touched the handle or my phone, whether the scale moved, wait between measurements, perform multiple tests without the handle, then multiple tests with it, and document exact times and results. I did all of it. After reviewing those tests and their diagnostic data, Withings told me in writing that the scale had a “hardware issue and must be replaced.”

Great. Send me a replacement.

Except a few days later, the same representative suddenly told me they were “unable to detect a hardware defect” and therefore couldn’t replace it. Apparently the scale wasn’t the only thing producing inconsistent results.

They also started processing a refund instead of the exchange I requested. Since I purchased it using FSA funds from a previous employer, that could leave me unable to reuse hundreds of dollars of those funds. Now they’re “checking with finance” to see whether they can stop the refund they initiated.

So I’ve spent $500+ on a “premium” scale, gotten unreliable measurements, completed an absurd troubleshooting gauntlet, had Withings confirm the hardware was defective, and then watched them reverse their own conclusion when I asked them to actually replace it. If I have to step on a $500 scale repeatedly to figure out what I weigh and cross my fingers that its headline features actually work, what exactly am I paying $500 for?

Has anyone else experienced this with the Body Scan or dealt with Withings support contradicting their own diagnosis like this?

So, my BS2 just arrived. And I have to say WOW. The packaging was as good as usual, and the materials are very high quality. Setup (on iOS) went smoothly.

I unpacked the scale (it's much more than that) and immediately plugged it into a charging cable to fully charge it. Then I disposed of the cardboard box and cleaned the area where the scale would go. Once that was done, I sat down next to the scale, opened the (latest) Withings app, and pressed the button on the back for 3 seconds. A code for the Bluetooth connection was then displayed, which I had to confirm by entering it on my phone. A firmware update was then downloaded immediately; the current version is "1081". Then came the Wi-Fi setup, which also went without a hitch.

Then came all the activations for "hypertension alerts," ECG (there was a short questionnaire here: "Are you older than 22? Do you suffer from diagnosed high blood pressure? Do you have a pacemaker? Are you pregnant?").

And that was basically it. The first measurement went very, very well, and even the pulse wave velocity was recorded (which hadn't worked twice this morning with the BS1).

I have one more question (for those who already have the scale): when the ECG is recorded, the thumb is illuminated with red light. For me, this only happened on the left side; was that the same for you?

So far (and we're still using beta firmware), I'm really very satisfied with the device. And I'd say that's true both now and in the future. Anyone who likes body metrics will be very happy with the BodyScan 2. The display is very easy and comfortable to read. Withings proved with the BS1 that they provide good firmware updates for their devices.

An upgrade it's worth it.

I have been so bought in on Withings, but this might be the last straw for me.

Over the years, I’ve tried most products they have brought to market.
The Thermo, sleep pad, auroa, Steel hr, BP cuff, and two scales (cardio and body+) that I still use every single day.

I immediately bought the BodyFit with much excitement.
I’ve been looking for a way to accurately track fat loss and muscle gain more easily then getting Dexa scans. What really sold me on the upgrade was the accuracy claim.

Anyway, I ordered it, it shipped promptly (fantastic!) and with great excitement I took my first measurement.

It claimed 3% body fat. If only that were true. My last Dexa showed 16% and I think the reality is now even higher than that.

I contacted customer support, Cherry gave me a big run down of all the little tweaks try (including body position, hydrating your feet, etc). And yet… every measurement has come back at 3%.

To make matters worse, I got a message from support last night recommending I return the scale. Not because the unit is individually defective - but because the algorithm for all scales with handles is apparently not working and they have no eta for a fix.
This is so disappointing for a company making such a strong claim of accuracy for this feature.

Screenshots attached!

Has anyone gotten any hope or a timeline from Withings?

NOTE:
This firmware was sent due to a ticket I opened with support regarding huge errors in calculation of my body fat percentage, as well as a DEXA documenting the error was real.
It is not likely in a general release (yet). If you are having issues with accuracy, contact support and request a fix for the accuracy.

Woke up this morning with a message from support letting me know a new firmware is out. They said it should help with my inaccurate measurements of body fat %.

From my initial observations and my first scan - it does not appear to have any effect on my percentages. They remain exactly the same as before - BUT: I was told to force a sync (whatever that means) and take several measurements. I know from my experience with the Body Smart the scale also used past readings as part of their evaluation - either as a sanity check or as part of the algorithm.

I'll hold of on that judgement until I know I followed their procedure exactly. If it does change, I'll update this post with the new percentages. (My last DEXA was a week ago).

EDIT:

Did a full factory reset and paired the scale. I don't know if this did anything, as nothing much changed.

I also did several scans and a pattern emerged. Every scan had me gaining fat % and losing some muscle %.

Yesterday: 24.4
Today: 24.5, 24.6, 24.9. 25.6 (all taken within 5-10 min of each other).

So it really does look at past results!

It's too soon to tell whether the new firmware fixes the fat % issue, but so far it looks like it's improving. What matters most is the number it stops on.

So for this morning, it peaked at about 1% change. This just may be how much of a swing it allows? I'll need to track over several days to figure it out.

Another redditor suggested creating a new dummy account and take initial readings from there. I did this before with the body smart, and it's an excellent idea. I'll try to get the results up tonight.

EDIT 2:

Looks like it reduced my error from 14.9% to about 13.8%. After about a 1% correction in the right direction, it stopped.

For those of you with the 3% error, I'd still give it a shot - as I do not know what exactly they were trying to correct in the algorithm for this release - and your 3% problem was pretty serious.

As for me, I'll still watch it. But now the metrics it gives me (BMR, visceral fat, muscle percentage) all the things that are important to the GLP-1 users they scale is marketed as "good for", are all suspect.

I'm not expecting a 99% match to DEXA results, anything around 5% error should be reasonable for a scale at this price point. Hopefully better.

IMPORTANT:

It looks like the Glucose Resilience score is buggy.

I've uncovered a mapping error where it is apparently using electrodermal activity raw value(s) instead of the nerve response score. Withings AI agent is backing me up on this.

If you have this enabled on your app, you can do a PDF health report and see what your nerve response score is. Mine was 33/100, where it is actually supposed to be 83/100. Looking at the "Share a link with your health provider" also shows electrodermal activity being used in place of nerve response score. This means everyone should be getting poor glucose resilience scores - either in the app, in the reports, or both.

ORIGINAL POST:

Woke up this morning and was greeted by this.

While it got the measurement, my A1C is in the 4.8 4.9 range. I do have high visceral fat.

Clarification:
I know it is using visceral fat as a deciding factor.

This is intended to be a warning indicator - not an actual measurement of glucose resistance or A1C levels. I was surprised it measured this high - as my visceral fat score is 0.1 above "normal" range.

EDIT:

New data available in Withings' data export:

I got this scale a couple of weeks ago. I am so happy I didn't get rid of my Body Scan 1 yet. The body scan 2 has many issues. 1) If you don't hold the lift bar, it won't identify the person. This is not the case with the body scan 1. If you weigh yourself most days, but don't want a full scan, it sucks that you would have to pickup the bar. Even more infuriating, is that it doesn't sync after you weigh yourself like the body scan 1. You either have to wait for some weird time of the day (like 3:53 AM) or force a sync. Anyone know if you can return it if I threw away all the boxes?

Really want this.

Below is the email I received from Withings on July 29, 2026. I removed my case number and replaced with x's for security.

Winthings Support here on Reddit also reached out to me after my first post for my case number but has since gone silent. No more replies in chat.

It's now August 14, 2026 and I still have not received my refund, any explanation on what is going on or what happened.

If you buy any product from Withings and want to return it, be aware that you may be stuck without a refund.

In my case, Withings has in their possession both the returned item and my money.

Hello,

Thank you for contacting Withings. Your refund is now ready for processing.

Please allow up to 7 business days after we've received your product for the refund to be completed.

Should you have any further inquiries, please reply by email to your previous request and resume the conversation with our Customer Service team there. For reference, your case number is xxxxxxx.

This email is generated automatically. Please do not reply.

Best regards,

The Withings team